Shift Manager

Ottolenghi Edinburgh; City of Edinburgh; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

28 days annual leave per year

Staff meals on shift

Staff discount

Healthcare plan

Refer a Friend Bonus

Job summary

Ottolenghi Edinburgh is seeking a dedicated supervisory leader to manage shifts and ensure exceptional guest experiences at our new Scotland restaurant. You will guide front-of-house staff, oversee onboarding, and work with the Back of House to maintain high standards.

You’ll oversee daily operations, handle guest feedback professionally, and contribute to a warm, welcoming atmosphere while maintaining safety and cleanliness during service.

Qualifications

• Experience in a supervisory or team leader role within hospitality.
• Confident communicator who can motivate and support a team.
• Genuine passion for guest service and creating a welcoming atmosphere.

Responsibilities

• Lead and manage shifts, ensuring smooth daily operations and excellent guest experiences.
• Supervise and support front-of-house team members during service.
• Prepare daily menus, allergen lists and collaborate closely with Back of House
• Handle guest queries, feedback, and complaints with professionalism and care.
• Ensure the venue is fully set up, maintained, and clean throughout service.
• Support with opening and closing procedures, including cashbooks
• Monitor compliance with health and safety and food safety regulations.
• Provide team briefings, manage training and support with onboarding of new employees.
• Support management with stock take when required.

Skills

Leadership

Team motivation

Guest service

Communication

Problem solving

Organisational skills

IT systems

Tools

IT systems

Job description

At Ottolenghi, we're known for vibrant food, busy delis, and restaurants full of energy, but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.

Ottolenghi Edinburgh marks an exciting new chapter for us, our first restaurant in Scotland. Opening in autumn 2026, this will be a vibrant, busy restaurant with a genuine commitment to fresh, seasonal produce and sustainability at its heart.

What you’ll do

• Lead and manage shifts, ensuring smooth daily operations and excellent guest experiences.
• Supervise and support front-of-house team members during service.
• Prepare daily menus, allergen lists and collaborate closely with Back of House
• Handle guest queries, feedback, and complaints with professionalism and care.
• Ensure the venue is fully set up, maintained, and clean throughout service.
• Support with opening and closing procedures, including cashbooks
• Monitor compliance with health and safety and food safety regulations.
• Provide team briefings, manage training and support with onboarding of new employees.
• Support management with stock take when required.

What we’re looking for

• Previous experience in a supervisory or team leader role within hospitality.
• A confident communicator who can motivate and support a team.
• Genuine passion for guest service and creating a welcoming atmosphere.

Key skills

• Natural leadership presence with excellent communication skills.
• Ability to remain calm and solution-focused under pressure.
• Strong organisational skills and attention to detail.
• Strong communication and interpersonal skills.
• Well-organised with excellent attention to detail.
• Comfortable using relevant IT systems.
• Ability to multitask and problem-solve in a fast-paced environment.
• Calm under pressure with a solution-focused mindset.
• A genuine passion for hospitality and guest service and continuous improvement.

What’s in it for you?

• 28 days annual leave per year, inclusive of bank holidays
• Delicious Ottolenghi staff meals on shift and generous staff discount
• Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
• Refer a Friend Bonus: £500 for each successful referral
• Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses
• A warm, inclusive working culture where individuality, growth, and creativity are celebrated
• Enhanced Parental Pay after two years’ service
• A special birthday treat to celebrate your day
• Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
• A collaborative and creative environment where your ideas are valued

If you care about great food, great people, and doing things properly, we'd love to hear from you.