Waiter

NOPI; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Staff meals

Staff discount

HSF healthcare plan

Job summary

NOPI, Ottolenghi's sophisticated Soho restaurant in London, is hiring a front-of-house waiter to join our energetic team. You will welcome guests, take orders, and deliver food and drinks with warmth and precision, ensuring every guest feels cared for from arrival to departure.

We value a minimum of one year in hospitality, a passion for food, and strong communication within a team. This role offers opportunities to grow, learn, and contribute to an exceptional guest experience in a vibrant

Qualifications

• Minimum one year of front-of-house experience in a fast-paced restaurant.
• Genuine passion for food and guest experiences.
• Warm, confident communicator who thrives in a team.

Responsibilities

• Welcome and seat guests, ensuring they feel looked after from arrival.
• Take food and drink orders accurately with knowledge of the menu.
• Serve food and beverages with care and great timing.
• Build rapport with guests and respond to their needs proactively.
• Maintain the dining room to a high standard during service.
• Collaborate with kitchen and bar teams to ensure smooth service flow.
• Handle guest queries and feedback with professionalism and warmth.
• Support the wider front-of-house team and pitch in wherever needed.

Skills

Guest service

Teamwork

Communication

Customer focus

Calm under pressure

Hospitality passion

Tools

POS systems

Table management

Job description

At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy- but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.

NOPI is Ottolenghi's sophisticated Soho restaurant, renowned for its bold, Middle Eastern-influenced flavours and elegant, all-day dining experience. Since opening in 2011, NOPI has been a landmark destination for food lovers in the heart of London.

What you'll do

• Welcome and seat guests, ensuring they feel looked after from the moment they arrive.
• Take food and drink orders accurately and with genuine knowledge of the menu.
• Serve food and beverages with care, attention to detail, and great timing.
• Build rapport with guests and respond to their needs proactively.
• Maintain the dining room to a high standard throughout service.
• Collaborate with kitchen and bar teams to ensure smooth service flow.
• Handle guest queries and feedback with professionalism and warmth.
• Support the wider front-of-house team and pitch in wherever needed.

What we're looking for

• A minimum of one year experience as a waiter or in front-of-house hospitality in a fast-paced restaurant.
• A genuine passion for food, drink, and creating great guest experiences.
• A warm, confident communicator who thrives in a team environment.

Key skills

• Excellent knowledge of food and drink service.
• Attentive, calm, and professional under pressure.
• A genuine love of hospitality and making guests feel welcome.
• Strong communication and interpersonal skills.
• Well-organised with excellent attention to detail.
• Comfortable using relevant IT systems.
• Ability to multitask and problem-solve in a fast-paced environment.
• Calm under pressure with a solution-focused mindset.
• A genuine passion for food, drink, and guest experience and continuous improvement.

What's in it for you?

• 28 days annual leave per year, inclusive of bank holidays
• Delicious Ottolenghi staff meals on shift and generous staff discount
• Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
• Refer a Friend Bonus: £500 for each successful referral
• Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses
• A warm, inclusive working culture where individuality, growth, and creativity are celebrated
• Enhanced Parental Pay after two years' service
• A special birthday treat to celebrate your day
• Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
• A collaborative and creative environment where your ideas are valued