Shift Manager

Pet Supermarket; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading pet retail company as a Shift Manager, where your passion for animals and customer service will shine. You'll lead a team, manage daily operations, and ensure a positive shopping experience for pet owners. Competitive pay and benefits await in a fun, pet-friendly environment.

Benefits

Competitive pay

Full-time benefits & 401K

Vacation & Sick time

Room for advancement

Working with PETS!!!

Qualifications

• Minimum 1 year in retail management.
• Enjoy working with animals.

Responsibilities

• Assist management with daily store operations.
• Drive daily sales goals and complete tasks as Manager on Duty.
• Maintain a clean and organized sales floor.

Skills

Customer focus

Active listening

Time management

Delegation

Education

College degree preferred

Job description

Are you unable to resist looking at a funny cat meme while you are at work? Do you like to stop and pet every dog during your afternoon strolls? You must be an animal lover and it is time to pounce on the opportunity to become part of our Pawsome team! Apply today to this FINtastic opportunity and become a Pet Supermarket Employee.

Responsibilities/Qualifications:

As a Shift Manager, you are always striving to enhance the lives of pets and their people when customers are shopping with us. We are pawsitively passionate about all things we do, which include:

• Providing friendly customer service when Whiskers walks in looking for his purrfect new toy to paw at.
• We speak pet; it may sound funny to humans, but we know what Polly the Parrot needs in her cage, what food Freckles the Hamster needs, and what special diet food Peanut Butter the Rottweiler should be on for his skin allergies.
• Stop, Drop, & Shop with Lucy, who has just found her forever home and needs your help to ensure she has the right food and accessories to make her transition into her forever home pawsitive.
• We are not kitten around when we say our employees can provide customers with world-class service and solid product knowledge.
• We are dedicated to making a difference in our community by providing knowledge, support, and quality products. When a customer shops with us, their pet is OUR PET.

The purr-fect employee is not shy about making a splash and greeting customers. You’ll assist the management team with daily store operations, maintaining a clean and organized sales floor, and helping our customers feel at ease while shopping. As a Shift Manager, you will drive daily sales goals and complete tasks as the Manager on Duty in the absence of the Store and Assistant Manager.

What’s in it for you?

• Competitive pay
• Full-time benefits & 401K
• Vacation & Sick time
• Room for advancement
• Working with PETS!!!

Essential Duties and Responsibilities:

• Prioritize, assign, and delegate daily goals, tasks, and assignments to the team, ensuring proper completion when manager on duty.
• Monitor team performance on customer service and selling models, communicating observations to the Store Manager / Assistant Manager.
• Celebrate and recognize team efforts and accomplishments.
• Maintain professionalism and a positive attitude, including appropriate communication verbally, in writing, or via email.
• Partner with the Store Manager to plan and execute community events and develop relationships with rescue agencies.
• Lead by example, demonstrating excellent customer service, brand, and loyalty awareness.
• Maintain a safe and clean store environment, including animal care and feeding. Protect company assets both tangible and intangible.

Operations and Team Building:

• Support and maintain store and brand standards, operational excellence, and safety requirements.
• Communicate store information effectively to staff and ensure timely completion of actions.
• Support inventory management, including placing orders within budget and driving sales.

· Support in maintaining the fish system, including inventory, ordering, and budgets.

• Partner with the Store Manager for accurate inventory counts and meeting shrink goals.
• Communicate performance gaps to management for timely resolution.
• Support new hire training, merchandising, and community event execution.
• Perform additional duties as assigned.

Business Insight:

• Monitor and react to business needs throughout the shift.

Experience, Education, Certifications:

• Minimum 1 year in retail management
• Enjoy working with animals
• College degree preferred

Job Requirements:

• Flexible schedule including mornings, evenings, weekends, and holidays
• Valid driver’s license and access to vehicle preferred

Physical Demands and Working Conditions:

• Heavy lifting up to 55 lbs required
• Mostly standing, moving, and active listening on the sales floor
• Work environment is temperature-stable
• Occasional solo work and potential for pet-related injuries

Core Competencies:

• Customer focus, motivating others, drive for results, active listening, compassion, time management, delegation

Pet Supermarket is an equal opportunity employer and Drug-Free Workplace.

About Us

We invest in our people’s development and promote from within. Our mission is to provide high-quality products at great value to improve pets' and owners' lives. For more jobs, visit our website.