Shift Manager

TN United Kingdom; Biggleswade; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Shift Manager to lead a dynamic team dedicated to providing exceptional customer service. In this role, you will motivate your team, ensure high standards in the shop, and create a welcoming environment for customers. With a focus on teamwork and inclusivity, you will play a pivotal role in delivering a brilliant shopping experience across various channels. The company offers competitive pay, generous discounts, and a supportive culture that values diversity and well-being. If you are passionate about leadership and customer satisfaction, this opportunity is perfect for you.

Benefits

Colleague discount up to 50%

Free hot drinks

Paid breaks

10% profit sharing

Health and Wellbeing App

Increasing holiday entitlement

Colleague share plans

Pension scheme with company match

Employee assistance app and helpline

Long service awards

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Reliable with natural leadership abilities.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Serve customers in a fast and friendly manner while preparing products.

Skills

Leadership

Customer Service

Team Management

Communication

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of options for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to help you recharge
• Sharing 10% of all profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that increases as your career progresses
• Colleague share plans to help you invest and save for your future
• Pension scheme with company match up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating key milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should be supportive of an inclusive culture—recognizing and valuing diversity. If you have previous team supervisory experience in a customer-focused environment and meet the role’s availability requirements, we want to hear from you!

About us

Here at Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all our colleagues to feel welcome and be themselves at work. You can read more about us here:.