Shift Manager

Diageo Americas; Belfast City District; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Rewards and Benefits package

Job summary

Diageo Americas seeks a Shift Manager for Baileys production, responsible for leading on-shift teams to deliver quality products in a safe, compliant environment. You will drive safety culture, meet performance targets, and mentor staff to develop capabilities aligned with manufacturing excellence strategy.

You will partner with training and quality teams to sustain world-class standards, manage changeovers, and ensure consistent production across shifts.

Qualifications

• Experience leading shift teams in manufacturing or FMCG.
• Strong knowledge of health, safety and environmental standards.
• Proactive problem-solving and structured thinking.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead end-to-end shift operations to meet KPIs on safety, quality and cost.
• Coach and develop team members; conduct regular 1:1s and PDPs.
• Drive continuous improvement and manufacturing excellence initiatives.
• Ensure compliance with SOPs and maintain product hygiene standards.

Skills

Leadership

Health & Safety

Problem-solving

Communication

Education

Degree in food science/quality/engineering

IOSH certification or willingness

Job description

Job Description :

About the Function:

Supply Chain & Manufacturing is where our brands are made, moved and delivered to the world.

With over half of our people working across more than 100 sites, this is a complex, large-scale operation that brings together production, logistics, engineering and supplier partnerships.

It’s fast-paced and hands-on, with teams working together to ensure quality, efficiency and sustainability at every stage. From sourcing ingredients to getting products into customers' hands, you'll play a role in delivering the brands people know and love.

About the role

As the Shift Manager at Baileys, you will provide leadership to the End-to-End operations on shift basis with specific responsibilities in several key areas listed below.

You will ensure the production of top-quality products in a safe and hygienic environment, maintaining compliance standards.

This role includes leading shift teams to meet all key performance targets, including Health & Safety, Customer Service, Quality, Cost, Flexibility, and People Development.

You will develop team members to reach their full potential, crafting successful teams through effective mentor and facilitation skills.

Additionally, you will drive production performance to world-class levels by continuously setting high standards and targets for continuous improvement, and support the rollout of the manufacturing excellence strategy.

Key Accountabilities:

Health and Safety:

• Demonstrate personal commitment to Health & Safety and drive improvements in the safety culture across the production team.
• Continuously reduce the number of accidents and environmental incidents, ensure thorough accident/incident reporting and investigation

Quality:

• Uphold and drive quality standards across shifts, taking ownership of compliance with standards, supporting root cause analysis of quality issues, achieving world-class hygiene standards, completing line quality checks as per SOPs, and addressing customer and supplier concerns.

Performance:

• Deliver extraordinary levels of performance across the site by ensuring shift teams adhere to manufacturing excellence principles and standards, supporting line teams during changeovers and line cover, and leading material suppliers effectively.

People Performance:

• Achieve high performance through excellent engagement, coaching, and mentoring, challenge and manage poor performance, foster a high-performance coaching culture, ensure 100% completion of individual 1:1s and Personal Development Plans, and deploy people management processes consistently. You will also maintain positive relationships with team members, trade unions, and the wider site team, work closely with the training department to ensure appropriate training.

Experience/skills required:

We are seeking an experienced Shift Manager, ideally with a background in manufacturing or FMCG environments, who can demonstrate exceptional leadership and is either IOSH certified or willing to work towards this qualification. Candidate should be degree qualified in a relevant subject such as food science, quality, or engineering, or possess an equivalent level of experience. A strong working knowledge of Health, Safety, and Environmental legislation and standards is essential, along with the ability to manage the performance, coaching, and development of a multi-disciplined team. The ideal candidate will be proactive and possess structured problem-solving skills, excellent communication abilities to develop and sustain robust relationships, and experience working in a challenging FMCG environment. The candidate should demonstrate great leadership to drive results through people performance.

Working with Us

Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is crafting iconic drinks chosen for life's moments. And it's our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You'll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning from one another as one outstanding team.

Together, we're constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you'll have the opportunity to contribute, make an impact and play your part in making life's moments mean a little more.

Ready to bring your best? This could be your opportunity.

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