Shift Leader: Warm Guest Service | Flexible Shifts & Perks

Mitchells & Butlers plc; Gloucester; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible shifts

Brand discounts 33% across brands

Friends and family discount 20%

Wagestream financial toolkit

Team socials

Pension

28 days holiday

Discounts on shopping

Free shares

Employee helpline

Job summary

Mitchells & Butlers plc is looking for a Shift Supervisor at the Wagon & Horses. You’ll warmly welcome guests, supervise a team, and help train staff to deliver great service across a busy pub environment.

Join a branded group renowned for its pub portfolio and community focus. You’ll work closely with a team to maintain standards, train colleagues, and ensure guests leave having had a memorable visit.

Qualifications

• Experience in customer‑facing hospitality roles is essential.
• Proven ability to lead and train a team to high service standards.
• Excellent communication and problem‑solving skills are required.

Responsibilities

• Be part of the day‑to‑day running of the site, hosting guests and confidently leading your team.
• Act as a shift leader and role model for the team.
• Support training and development to maintain high standards of service.
• Ensure cleanliness and safety standards are consistently met.

Skills

Customer service

Team leadership

Staff training

Tools

POS system

Job description

Mitchells & Butlers plc is looking for a Shift Supervisor at the Wagon & Horses. You’ll warmly welcome guests, supervise a team, and help train staff to deliver great service across a busy pub environment.

Join a branded group renowned for its pub portfolio and community focus. You’ll work closely with a team to maintain standards, train colleagues, and ensure guests leave having had a memorable visit.