Shift Leader, Supermarket: Lead & Elevate Guest Experience

Haven; Filey; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

50% dining discount

Haven Holidays discount 20%

Free park facilities access

In-store brand savings

Job summary

Haven’s on-park supermarket is seeking a Supermarket Shift Leader to guide shifts, drive guest satisfaction, and maintain stock and displays to high standards.

You will lead a motivated team, manage deliveries, and handle guest queries while upholding safety and company policies. Training and career development are provided, with opportunities for funded qualifications across Haven’s UK parks.

Qualifications

• Experience as a Team Leader or Supervisor in a supermarket or retail environment is preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.

Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Manage stock levels, check deliveries, and ensure shelves are well-stocked and displays tidy.
• Handle guest queries or issues efficiently, creating a welcoming experience.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Skills

Leadership

Communication

Customer service

Flexibility

Attention to detail

Job description

Haven’s on-park supermarket is seeking a Supermarket Shift Leader to guide shifts, drive guest satisfaction, and maintain stock and displays to high standards.

You will lead a motivated team, manage deliveries, and handle guest queries while upholding safety and company policies. Training and career development are provided, with opportunities for funded qualifications across Haven’s UK parks.