Shift Leader - Specialty Coffee & Guest Experience

Trading Post – Eastbourne; Eastbourne; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free coffee

Employee meals discount

50% discount on food & drink

Bean discounts

Discounts at Beachfront venues

Birthday gift card

Mental health support

Pension scheme

Ongoing coffee education

Career progression

Job summary

Trading Post Coffee Roasters in Eastbourne is seeking a Supervisor to lead shifts and create memorable guest experiences. You will support management with daily operations, coach and develop colleagues, and uphold high hospitality standards across the venue.

You'll thrive if you have hospitality or customer service experience, lead by example, stay calm under pressure, and enjoy helping others succeed. We offer training and career progression in a supportive team.

Qualifications

• Experience in a busy hospitality environment.
• Experience supervising a team.
• Strong organisational and communication skills.
• Ability to prioritise tasks and manage multiple demands.
• Passion for delivering exceptional hospitality.

Responsibilities

• Lead shifts to ensure guests receive exceptional service.
• Coach and develop team members to Trading Post hospitality standards.
• Train new team members and onboard across operations.
• Support management in daily operations and achieve sales/service goals.
• Maintain cleanliness, safety and presentation standards throughout the venue.

Skills

Hospitality experience

Team leadership

Customer service

Communication

Organisational skills

Calm under pressure

Job description

Trading Post Coffee Roasters in Eastbourne is seeking a Supervisor to lead shifts and create memorable guest experiences. You will support management with daily operations, coach and develop colleagues, and uphold high hospitality standards across the venue.

You'll thrive if you have hospitality or customer service experience, lead by example, stay calm under pressure, and enjoy helping others succeed. We offer training and career progression in a supportive team.