Supervisor

Trading Post – Eastbourne; Eastbourne; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free coffee

Employee meals discount

50% discount on food & drink

Bean discounts

Discounts at Beachfront venues

Birthday gift card

Mental health support

Pension scheme

Ongoing coffee education

Career progression

Job summary

Trading Post Coffee Roasters in Eastbourne is seeking a Supervisor to lead shifts and create memorable guest experiences. You will support management with daily operations, coach and develop colleagues, and uphold high hospitality standards across the venue.

You'll thrive if you have hospitality or customer service experience, lead by example, stay calm under pressure, and enjoy helping others succeed. We offer training and career progression in a supportive team.

Qualifications

• Experience in a busy hospitality environment.
• Experience supervising a team.
• Strong organisational and communication skills.
• Ability to prioritise tasks and manage multiple demands.
• Passion for delivering exceptional hospitality.

Responsibilities

• Lead shifts to ensure guests receive exceptional service.
• Coach and develop team members to Trading Post hospitality standards.
• Train new team members and onboard across operations.
• Support management in daily operations and achieve sales/service goals.
• Maintain cleanliness, safety and presentation standards throughout the venue.

Skills

Hospitality experience

Team leadership

Customer service

Communication

Organisational skills

Calm under pressure

Job description

Join the Team at Trading Post Coffee Roasters

At Trading Post Coffee Roasters, coffee is at the heart of everything we do.

As an independent, specialty coffee company, we're passionate about sourcing, roasting and serving exceptional coffee whilst creating memorable experiences for every guest. We believe great coffee starts with great people, which is why we invest in developing our teams through training, coaching and genuine opportunities to grow.

If you're passionate about specialty coffee, enjoy working in a fast-paced environment and take pride in your craft, we'd love to hear from you.

Why You'll Love Working Here

Joining Trading Post means becoming part of a team that values quality, hospitality and continuous learning.

We offer:

• Free coffee and discounted meals whilst on shift
• 50% employee discount on food and drink at every Trading Post Coffee House
• Discounts on our specialty coffee beans and retail products
• Discounts across Beachfront Leisure venues
• Birthday Gift Card for every team member
• Free access to mental health and financial wellbeing support
• Company pension scheme
• Ongoing coffee education and technical training
• Clear internal career progression opportunities

We believe great people deserve great opportunities. That's why we invest in developing our teams and creating careers, not just jobs

About the Role

As a Supervisor, you'll be one of the leaders of the Coffee House, helping to create an environment where both your team and our guests have a fantastic experience.

You'll support the management team with the day-to-day operation of the business, lead shifts with confidence and help develop your colleagues to be the very best they can be.

This role is ideal for someone who enjoys supporting others, solving problems, taking ownership and leading by example. You'll play an important part in building a positive culture where great hospitality, teamwork and high standards come naturally.

A Day in the Life

As a Supervisor, you'll:

• Lead shifts to ensure every guest receives exceptional service.
• Support and motivate the team throughout busy services.
• Coach colleagues in delivering Trading Post hospitality standards.
• Help train and welcome new team members.
• Work alongside the management team to achieve sales, service and operational goals.
• Support the smooth running of the Coffee House by making confident decisions and resolving issues as they arise.
• Monitor standards of cleanliness, food safety and presentation throughout the venue.
• Lead by example, creating a positive atmosphere where the team can perform at their best.
• Jump in wherever needed, whether that's serving customers, making coffee or supporting the kitchen team.

What Success Looks Like

In this role, you'll:

• Create consistently outstanding experiences for our guests.
• Build a motivated, engaged and supportive team.
• Lead shifts confidently while maintaining excellent service standards.
• Help develop team members through coaching, encouragement and regular feedback.
• Support the management team in delivering operational excellence.
• Take ownership of challenges and look for solutions before problems escalation.
• Maintain high standards across customer service, cleanliness, safety and presentation.
• Become someone your team trusts, respects and enjoys working alongside.

Who We're Looking For

You'll thrive in this role if you:

• Have previous experience within hospitality or customer service.
• Enjoy helping others succeed.
• Lead by example through your attitude and work ethic.
• Stay calm and organised under pressure.
• Communicate confidently with both guests and colleagues.
• Take ownership and make decisions with confidence.
• Are reliable, proactive and eager to learn.
• Take pride in delivering consistently high standards.

Previous experience

We're looking for someone with:

• Experience working in a busy hospitality environment.
• Experience supporting or supervising a team.
• Strong organisational and communication skills.
• The ability to prioritise tasks and manage multiple demands.
• A passion for delivering exceptional hospitality.

Bonus points if you have:

• Previous supervisory experience.
• Barista experience within specialty coffee.
• Experience coaching or training colleagues.
• A desire to progress into management.

No two days are the same, and every shift gives you the opportunity to make someone's day a little better.

Career Development

Many of our leaders started in front-line hospitality roles.

Whether you want to progress into management or operations, we'll support your development through structured training, coaching and real opportunities to grow your career.

Our Culture

We're proud of the culture we've built.

We're passionate about coffee, but we're equally passionate about people.

We work hard, support one another, celebrate success and believe that every team member contributes to creating exceptional experiences for our guests.

If you're looking for somewhere that values quality, encourages curiosity and supports your personal and professional development, you'll feel right at home.

Applicants must have the legal right to work in the UK.

Trading Post Coffee Roasters is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels welcomed, respected and able to thrive. We want every candidate to have the best possible experience, so if there's anything we can do to support you during the recruitment or interview process, please let us know.