Shift Leader North/East London

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Manager to lead a large team in a bustling restaurant environment. This role involves ensuring operational excellence, fostering a customer-centric culture, and driving profitability through effective management. You'll work various shifts, gaining comprehensive experience across all facets of the business. With a commitment to inclusivity and respect, this position offers a unique opportunity to make a significant impact while enjoying a robust benefits package. If you are a proactive leader ready to elevate customer experiences, this role is perfect for you.

Benefits

Holiday Pay

Service Awards

Pension Scheme Enrollment

Meal Allowances

Employee Discounts

Qualifications

• Demonstrate leadership and serve as a role model for customer-focused behaviors.
• Use initiative, confidence, and problem-solving skills effectively.

Responsibilities

• Complete all shift work requirements by coaching employees and ensuring standards.
• Monitor operations and solve operational problems while managing a large team.

Skills

Leadership

Customer Service

Problem-Solving

Team Management

Job description

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McDonald's is one of the most recognized brands in the world, and at the core of that brand are our values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are open to all.

Position: Shift Manager

As a Shift Manager, you will be responsible for completing all shift work requirements by orienting, assisting, and coaching employees. You will ensure all standards are met by adhering to production, productivity, quality, and customer service standards. Your role involves monitoring operations, reallocating resources, and solving operational problems.

You will work within a multi-million-pound restaurant and manage a team of 100 or more employees. You will be part of the management team driving the restaurant forward by building sales, increasing profitability, and delivering an outstanding customer experience.

Candidate Requirements:

• Demonstrate leadership and serve as a role model for customer-focused behaviors to delight our customers.
• Deliver personalized service and connect effectively with customers.
• Lead by example.
• Adapt to customer needs through your team.
• Answer customer queries and stay informed about our food and promotions.
• Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work various shifts, including breakfast, evenings, and overnight shifts (if operating 24 hours), to gain experience in all aspects of the business.

Benefits:

Our benefits package includes holiday pay, service awards, pension scheme enrollment, meal allowances, employee discounts from top high street and online brands, and much more.