Shift Leader North/East London

McDonald's United Kingdom; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading global brand as a Shift Manager, where you'll lead a team in a fast-paced restaurant environment. You'll ensure high standards of service and operations while contributing to the restaurant's success. This role offers a dynamic work schedule and opportunities for growth within the company.

Benefits

Holiday Pay

Service Awards

Pension Scheme

Meal Allowances

Employee Discounts

Qualifications

• Experience in managing and leading teams in retail, hospitality, or customer-focused environments.

Responsibilities

• Monitor operations and solve operational problems.
• Assist and coach employees to meet production and customer service standards.
• Drive restaurant sales and profitability.

Skills

Leadership

Customer Service

Problem Solving

Job description

McDonald's Shift Manager Job Description

McDonald's is one of the most recognized brands in the world, and at the core of our brand are our values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are open to all.

As a Shift Manager, you will be responsible for fulfilling all shift work requirements by orienting, assisting, and coaching employees. You will ensure all standards are met by adhering to production, productivity, quality, and customer service standards. Your role will involve monitoring operations, reallocating resources, and solving operational problems.

You will work within a restaurant handling a multi-million-pound operation and managing a team of 100 or more employees. You will be part of the management team driving your restaurant forward by building sales, increasing profitability, and delivering an outstanding customer experience.

This position is suitable for individuals with experience in managing and leading teams within retail, hospitality, business, or customer-focused environments. The role is restaurant-based and involves working variable shift patterns, including weekends and bank holidays.

Position Requirements:

• Display leadership and serve as a role model for customer-focused behaviors to delight our customers.
• Deliver personalized service and connect with customers.
• Lead by example.
• Adapt to customer needs through your team.
• Answer customer queries and stay informed about our food and promotions.
• Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work various shifts, including breakfast, evenings, and overnight shifts (if operating 24 hours), to gain experience in all aspects of the business and become accustomed to shift work.

Benefits:

Our benefits package includes holiday pay, service awards, pension scheme enrollment, meal allowances, employee discounts from top high street and online brands, and much more.