Shift Leader: Hospitality Ops & Guest Experience

Harry Ramsden's Group Limited; Pennington; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Retailer discounts

Paid birthday day off

Free meal when on shift

Staff food discounts

Nest Pension Scheme

Wisdom Employee Assistance Programme

Job summary

Harry Ramsden’s Group Limited is seeking an experienced Shift Manager to lead shifts, uphold high standards of service and food quality, and ensure guest experiences are exceptional. You will work closely with the management team to deliver operational excellence and promote our values in a fast-paced hospitality environment.

The role requires hands-on leadership, strong communication skills and a passion for great customer experiences.

Qualifications

• Experience managing teams in a restaurant or fast-food environment.
• Strong communication and organisational skills.
• A hands-on, approachable leader.
• Passionate about delivering great customer experiences.

Responsibilities

• Lead and motivate the team during shifts.
• Ensure high standards of service, cleanliness and food quality.
• Support health & safety, stock control and shift administration.
• Act as a role model for our values and service standards.
• Support the management team in delivering operational excellence.

Skills

Team leadership

Communication

Organisational skills

Hands-on leadership

Job description

Harry Ramsden’s Group Limited is seeking an experienced Shift Manager to lead shifts, uphold high standards of service and food quality, and ensure guest experiences are exceptional. You will work closely with the management team to deliver operational excellence and promote our values in a fast-paced hospitality environment.

The role requires hands-on leadership, strong communication skills and a passion for great customer experiences.