Lead Shift Manager - Hospitality & Guest Experience

Harry Ramsden's Group Limited; Baldock; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Staff meals

NEST Pension Scheme

Employee discounts

Staff recognition

Job summary

Harry Ramsden’s Group Limited in the United Kingdom is seeking an experienced Shift Manager to lead shifts, maintain high standards and deliver outstanding guest experiences across busy service periods.

You will mentor team members, ensure cleanliness, food quality and safety, manage stock and administration, and role model our values to drive operational excellence. This role offers training, progression, and employee benefits.

Qualifications

• Experience leading teams in a restaurant or fast‑food environment.
• Strong communication and organisational skills are essential.
• Hands‑on, approachable leadership with a passion for guest experiences.

Responsibilities

• Lead and motivate the team during shifts.
• Maintain high standards of service, cleanliness and food quality.
• Support health & safety, stock control and shift administration.
• Model our values and service standards to the team.
• Assist the management team in delivering operational excellence.

Skills

Team leadership

Food safety

Communication

Organisational skills

Job description

Harry Ramsden’s Group Limited in the United Kingdom is seeking an experienced Shift Manager to lead shifts, maintain high standards and deliver outstanding guest experiences across busy service periods.

You will mentor team members, ensure cleanliness, food quality and safety, manage stock and administration, and role model our values to drive operational excellence. This role offers training, progression, and employee benefits.