Shift Leader — Hospitality Ops & Team Energizer

SSP; York and North Yorkshire; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Friends and Family Discount App

Award-winning training, apprenticeshps

Health & Wellbeing Support

Job summary

SSP in York is seeking a proactive Shift Lead to own opening, closing and daily operations, solving issues on the fly and keeping energy high. You will lead the team through busy shifts, maintaining a positive atmosphere and delivering exceptional guest experiences.

The role requires inspiring leadership, acting as the go-to person for customer and team queries, and driving improvements while staying focused on unit performance.

Qualifications

• Previous experience leading a team in busy Hospitality or Retail is ideal.
• Proven ability to motivate a team and drive service standards.
• Strong problem-solving and communication skills.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.

Skills

Team leadership

Customer service

Hospitality experience

Retail experience

Job description

SSP in York is seeking a proactive Shift Lead to own opening, closing and daily operations, solving issues on the fly and keeping energy high. You will lead the team through busy shifts, maintaining a positive atmosphere and delivering exceptional guest experiences.

The role requires inspiring leadership, acting as the go-to person for customer and team queries, and driving improvements while staying focused on unit performance.