Shift Leader & Guest Experience Champion

Part Of Loungers; Kemp Town Estate; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Overtime pay

Free meals on shift

Discount on food & drinks (day one)

Progression opportunities

No uniform policy

Time off: Christmas & Boxing Day

Job summary

Modelo Lounge is a growing hospitality brand under Part Of Loungers, seeking an Assistant Manager to support the General Manager, look after the team, and ensure every customer leaves happy.

If you love hospitality, care about people, and take pride in doing the small things brilliantly, you’ll fit right in. We’re a growing brand across England and Wales with 300+ sites and ample opportunities for progression.

Qualifications

• Experience in hospitality as Supervisor/Deputy/Assistant Manager
• Ability to lead end-to-end shifts including cash management
• Community-minded and guest-focused

Responsibilities

• Lead multiple shifts including opens/closes and weekends
• Coach team with regular feedback
• Manage rotas, stock, labour, and KPIs (NPS, sales, gross profit)
• Handle escalated customer complaints with good judgement and ensure allergen/food safety standards
• Support recruitment and onboarding of new staff
• Be a visible host on the floor and build the lounge's reputation

Skills

People leadership

Shift management

Customer service

Team motivation

Job description

Modelo Lounge is a growing hospitality brand under Part Of Loungers, seeking an Assistant Manager to support the General Manager, look after the team, and ensure every customer leaves happy.

If you love hospitality, care about people, and take pride in doing the small things brilliantly, you’ll fit right in. We’re a growing brand across England and Wales with 300+ sites and ample opportunities for progression.