Shift leader - Full time

TN United Kingdom; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in the coffee sector is seeking a passionate Barista Maestro to inspire a team and deliver exceptional customer experiences. This full-time role involves leadership responsibilities, where you will guide your colleagues in daily operations while ensuring that every cup of coffee meets the highest standards. Enjoy a vibrant work environment that values teamwork and customer satisfaction, with great perks including free drinks on shift and discounts. If you love coffee and have a knack for leadership, this opportunity is perfect for you!

Benefits

Free handmade drinks while on shift

50% discount on food and bottled drinks

Costa Coffee Retirement Plan

Life Insurance & Income Protection

Cycle to Work Scheme

Share Incentive Plan

Salary Sacrifice Pension Scheme

Discounted shoe purchase scheme

Savings on gym memberships

Feel Good discounts platform

Qualifications

• Experience in team leadership in a fast-paced environment.
• Passion for coffee and creating memorable customer experiences.

Responsibilities

• Lead shifts and support colleagues in delivering excellent service.
• Train new Baristas and maintain high standards of quality.

Skills

Team leadership

Customer service

Coffee knowledge

Reliability

Flexibility

Job description

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Shift leader - Full time

Costa Chelmsford DT, Drive Thru, Chelmsford, Essex, United Kingdom Req #72031 15 July 2024

Team Leader (Barista Maestro)

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. If you’re an aspiring Store Manager ready to head up a team, this could be the perfect role for you.

A bit about the role

Starting pay of £12.33 – 13.33 per hour, rising with training to £12.83-13.83 (dependant store location)

As a Barista Maestro, you’ll have your first taste of leadership responsibility, accountability, and autonomy. You’ll get involved with day-to-day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, you’ll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do.

What’s involved?

1. Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
2. Making the most of people’s talents they’re in the right place to maximise sales
3. Training and accrediting new Baristas
4. Getting familiar with new recipes and ranges, and sharing the exciting news with the team
5. Driving high standards every time, whether that’s through the quality of an espresso or monthly coffee excellence scores

A bit about you

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Barista Maestro?

• Reliability to open and close the store safely and on time
• Team leadership experience in a buzzing environment
• Desire to take on shared responsibility
• A love of turning knowledge and know-how into hot ideas to help your store succeed
• Willingness to learn and be bold, brave, and action-orientated
• Flexible approach and can-do attitude, as each day offers exciting new challenges

What we can offer

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• Whilst on shift free handmade drinks plus 50% discount on food and bottled drinks
• Costa Coffee Retirement Plan, which offers matching contributions
• Life Insurance & Income Protection Cover (if you join our pension opt-in scheme)
• Costa Discount App – 50% off food & drinks in Costa owned stores when you’re not working
• Cycle to Work Scheme through which you can make huge savings on bikes and accessories
• Share Incentive Plan – giving you the chance to become a shareholder in Coca-Cola
• Salary Sacrifice Pension Scheme up to 10% matched contributions
• Shoes for Crews – Costa’s discounted shoe purchase scheme
• Huge savings on gym memberships & fitness accessories
• Dedicated Feel Good discounts platform and app, where you can get instant cashback and make savings at an array of retailers

And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

A bit about us

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust, and Courage. We’re the No. 1 coffee brand in the UK for the 14th year in a row. Here, you’ll be part of a genuine, passionate, and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities, and people.

At Costa we encourage the sharing of diverse thoughts and ideas. We approach our work fearlessly and support one another to take a few risks. We learn and we grow constantly. Individuality is championed and we provide a culture where everyone feels included. You can be you at Costa.

For any reasonable adjustments and general queries please contact

Other details

• Job Function (REQUIRED FIELD) Retail Operations - Team Leader
• Pay Type Hourly
• Employment Indicator Permanent
• Costa Chelmsford DT, Drive Thru, Chelmsford, Essex, United Kingdom