Shift Leader — Fast-Paced QSR, Grow with the Team

Popeyes Louisiana Chicken UK&I; Norwich; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Hourly pay uplift £12.75–£13.25 plus £

Job summary

Popeyes UK&I is seeking passionate Shift Supervisors to run shifts, lead from the front, and drive guest experience in a fast-paced environment. You will support the management team, coach your crew, and own shift performance across people, product and service standards.

You’ll help deliver outstanding food quality, fast service, and a positive workplace culture, with clear opportunities for development into management roles within a vibrant, customer-focused brand.

Qualifications

• Experience as a Supervisor/Shift Manager in a fast-paced dining environment.
• Hands-on leader who supports and coaches a team.
• Strong food safety and quality standards knowledge.
• Excellent communication and ability to motivate colleagues.

Responsibilities

• Run shifts and lead the team to deliver Popeyes’ food quality and guest experience standards.
• Support management in achieving performance goals and driving results.
• Lead pre-shift briefings and keep the team aligned, focused and energized.
• Set the tone, maintain high standards, and lead from the front.
• Create a fun, inclusive environment for both team and guests.
• Coach, train, and develop team members to build future leaders.
• Ensure compliance with HACCP, health and safety, and company standards.
• Take ownership of shift performance including labour, flow and service.
• Maintain energy and smooth service while fostering a positive culture.

Skills

Team leadership

Food safety

Communication

Calm under pressure

People development

Job description

Popeyes UK&I is seeking passionate Shift Supervisors to run shifts, lead from the front, and drive guest experience in a fast-paced environment. You will support the management team, coach your crew, and own shift performance across people, product and service standards.

You’ll help deliver outstanding food quality, fast service, and a positive workplace culture, with clear opportunities for development into management roles within a vibrant, customer-focused brand.