Shift Leader & Coach — Fast-Paced Guest Experience

POPEYES UK CHICKEN & PIZZA LTD; Castleford; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Free meals on shift

Discounts & perks

Gym discounts

Tech scheme

Flexible schedules

Management development programme

Job summary

Popeyes UK CHICKEN & PIZZA LTD in Castleford is seeking a proactive Shift Supervisor to run and lead a fast‑paced shift, coaching your team and maintaining high guest standards.

You’ll manage the shift end‑to‑end, ensure food safety, labour and service targets, and develop team members through coaching and on‑the‑job training. The role offers an hourly rate with potential duty‑manager premium and clear progression into management.

Qualifications

• Experience as a Supervisor, Team Leader, or Shift Manager in a fast-paced environment (QSR or fast casual dining preferable).
• Lead-from-the-front mindset with hands-on support to the team at all times.
• Passion for people and ability to motivate a team while maintaining standards.

Responsibilities

• Run your shift and lead the team to deliver Popeyes’ outstanding food quality, speed of service, and guest experience standards
• Support your management team in hitting performance goals and driving results
• Lead pre-shift briefings and keep your team aligned, focused, and energised
• Be the role model — set the tone, keep standards high, and lead from the front
• Create a fun, inclusive environment where both team and guests feel the energy
• Coach, train, and develop your team — building future leaders
• Ensure full compliance with food safety (HACCP), health & safety, and company standards
• Take ownership of your shift performance — labour, flow, and service
• Bring the fun and keep the energy high, the service smooth, and the culture poppin’

Skills

People leadership

Communication

Calm under pressure

Hands-on mentor

Job description

Popeyes UK CHICKEN & PIZZA LTD in Castleford is seeking a proactive Shift Supervisor to run and lead a fast‑paced shift, coaching your team and maintaining high guest standards.

You’ll manage the shift end‑to‑end, ensure food safety, labour and service targets, and develop team members through coaching and on‑the‑job training. The role offers an hourly rate with potential duty‑manager premium and clear progression into management.