Costa Assistant Store Manager

Scoffs Group Ltd; Southampton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Programme

Wagestream access

Company Pension Scheme

Training via Yuzu Training

Free Lunch & Drinks on Shift

Discounts on shift

Long service recognition

Store-wide bonuses

Job summary

Scoffs Group Ltd, the UK’s largest Costa Coffee franchise, is looking for an ambitious Assistant Store Manager to lead a busy team and deliver memorable Costa experiences across shifts. You’ll take full ownership of shifts, drive performance, coach Baristas and Barista Maestros, and uphold Costa’s brand standards while bringing your own personality to the role.

Flexibility with hours and a passion for great service are essential for success.

Qualifications

• Experience supervising shift teams preferred.
• Strong communication and coaching skills.
• Flexibility with working hours.
• Passion for coffee and customer service.

Responsibilities

• Act as shift leader in the Store Manager’s absence, overseeing all store aspects.
• Drive a positive team culture and coach Baristas and Barista Maestros.
• Maintain Costa’s standards of grind, dose, and recipe.
• Launch new drinks and lead seasonal campaigns.
• Deliver outstanding customer service across in-store, Costa Collect, and Delivery.
• Train and develop the team; ensure cleanliness and compliance.
• Set high standards in all you do – from cleanliness and compliance to sales and service.

Skills

Leadership

People management

Customer service

Coaching

Communication

Flexibility

Growth mindset

Job description

Step Up as an Assistant Store Manager – Grow with Scoffs Group

Proud to be the UK’s Largest Costa Coffee Franchise

Are you a natural leader with a passion for coffee and people? Looking for the next step in your hospitality career? This could be the opportunity you’ve been waiting for.

At Scoffs Group, we’re proud to be the largest Costa Coffee franchise in the UK. We’re on the lookout for an ambitious and hands‑on Assistant Store Manager to support day-to-day operations, drive team performance, and ensure every customer enjoys an unforgettable Costa experience.

Who We Are

We’re an award‑winning franchise, proudly representing Costa Coffee – the UK’s favourite coffee brand 11 years in a row. Our teams are built on warmth, inclusivity, and a shared love of great coffee and even better service.

At Scoffs, you’ll be part of a close‑knit community that supports one another, celebrates success, and never stops growing.

The Role: Assistant Store Manager

As an Assistant Store Manager, you’ll support the Store Manager in leading the team to deliver exceptional results and memorable customer experiences. You’ll take full ownership of shifts, ensuring smooth operations and upholding Costa’s brand and quality standards – all while bringing your own personality to the role.

Key responsibilities include:

• Acting as shift leader in the Store Manager’s absence, overseeing all aspects of the store
• Driving a positive team culture and coaching Baristas and Barista Maestros
• Ensuring the perfect coffee every time – maintaining standards of grind, dose, and recipe
• Launching new drinks and leading seasonal campaigns with enthusiasm
• Delivering outstanding customer service across in-store, Costa Collect, and Delivery platforms
• Taking a hands‑on approach to daily operations, training, and team development
• Setting high standards in all you do – from cleanliness and compliance to sales and service

What You’ll Bring

You’ll be a natural motivator with a commercial mindset, strong people skills, and a focus on quality.

You lead from the front, inspiring others, and thrive in a fast‑paced environment.

To succeed in this role, you’ll bring:

• A passion for coffee, people, and excellent customer service
• Previous experience supervising shift teams (preferred but not essential)
• Great communication and coaching skills
• Confidence to take charge and adapt quickly
• Full flexibility with working hours
• A growth mindset – you want to develop yourself while helping others do the same

The Perks of Being Part of Scoffs

We believe great people deserve great rewards. Here's what you’ll enjoy as part of our team:

• We've Got Your Back – Free, confidential support via our Employee Assistance Programme (Life & Progress)
• Wagestream Access – Take control of your pay, access earnings early, and manage finances with ease
• Secure Your Future – Contribute to our Company Pension Scheme and plan ahead confidently
• Learn While You Earn – Access training and apprenticeships through our partners at Yuzu Training
• Free Lunch & Drinks on Shift – Enjoy lunch and handcrafted drinks
• Perks That Go Beyond You – Get discounts for yourself on & off shift!
• Loyalty Pays Off – Receive long service awards and recognition for your dedication
• We Celebrate You – From day one milestones to big wins, we make every moment matter
• Team Wins = Bonus Time – Celebrate success with store‑wide bonuses when targets are smashed

Ready to Lead the Way?

If you’re ready to develop your leadership skills, inspire a brilliant team, and build a fulfilling future with a brand you’re proud of – we’d love to hear from you.