Floor Manager

Hickorys Smokehouse; Horbury; On-site; GBP 18,422 - 26,238; Full time

Benefits offered by this job

Tip Jar included

Training Academy

Progression opportunities

Birthday meal

Team meals

Wellbeing support

Work-life balance

Job summary

Hickory's Smokehouse in the United Kingdom is seeking a Shift Leader to support the management team, lead shifts and deliver an exceptional guest experience. You’ll drive operational execution, coach teammates, and uphold high standards on shift.

The role offers real progression opportunities, a competitive pay package including a Tip Jar, and a benefits calendar as part of our award-winning culture focused on work-life balance.

Qualifications

• Experience in hospitality or food service preferred.
• Ability to lead shifts and coach team members.
• Excellent guest experience focus and communication skills.

Responsibilities

• Lead shifts and support management to ensure smooth operations.
• Deliver exceptional guest experience and maintain standards.
• Coach and develop team members; make decisions on shift.

Skills

Leadership

Team management

Guest experience

Job description

Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - We are thrilled to have been recently crowned the ‘Best Pub Employer’ for 2025 at The Publican Awards!

Join us as a Shift Leader and we can offer you a package of up to £16.21 per hour including Tip Jar!

The Shift Leader supports the management team by leading shifts, delivering exceptional guest experience, and ensuring strong operational execution. This role focuses on setting the standard on shift, supporting team development, and driving performance through effective communication, coaching, and decision-making. The Shift Leader plays a key role in maintaining people standards, guest experience, and restaurant results.

So, if you love guests, ooze personality & you’re eager to develop your art, you would definitely fit in with us. We can offer you real progression opportunities and a company culture that really cares and embraces work life balance. You’ll be rewarded with competitive pay & a host of benefits on offer. You work hard for us, and we will invest in you. Big time.

Thank Yous & Benefits:

• A package of up to £16.21 per hour including Tip Jar - that’s up to £3.00 per hour in tips!
• Excellent training & progression opportunities - through our award-winning Hickory’s Training Academy.
• Qualification opportunities as you working (up to A-Level & Degree level equivalent).
• Birthday reward meal on us for you & your friends - every year.
• Free smokin’ BBQ on shift - team food & drinks menu.
• Christmas Day off work - every year.
• Moments that matter - Paid occasions days off (Wedding day, kid’s first day at school, moving into first home & more).
• Team Player card - 25% discount for you & 5 friends in all Hickory’s (rising to 50% for loyal service).
• Wellbeing support & 24-hour access to our wellness programme.
• Our pledge to a work-life balance - monitoring & managing through our Red Zone.
• A packed team social & engagement calendar & annual team party.
• A chance to ‘give a bit back’ with fundraising activities for Cash For Kids.
• Up to £500 for you - through the refer a friend scheme.

Please note: To be considered for this position you must have the legal right to work in the UK and be at least 18 years old.