Shift Leader

Caffè Nero; Hatching Green; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Free drinks

Discounts on food and drinks

Refer a Friend scheme

Benefits platform

Nero 90 incentive

Job summary

Join Caffè Nero as a Shift Leader and help drive store operations with a strong focus on amazing customer service. You’ll lead a team on shift, ensuring high standards of coffee, drinks, and service while supporting your colleagues’ growth.

No prior coffee experience is required as comprehensive training is provided; you’ll be part of a friendly, supportive team with opportunities to grow professionally and personally.

Qualifications

• Experience as a Supervisor or Team Leader preferred.
• No specific coffee experience required; training provided.
• Strong customer service and teamwork skills.

Responsibilities

• Lead the shift and set an example for the team.
• Make coffee, matcha, and seasonal drinks to high standards.
• Provide excellent service and a personalised customer experience.
• Keep front-of-house and back-of-house areas clean, safe and well-organised.
• Strive for excellence and support store operations.

Skills

Team leadership

Customer service

Training

Communication

Shift management

Job description

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

Our aim is simple: through great coffee and brilliant service, we want to make a positive difference in people’s lives. Shift Leaders are key in supporting the smooth running of store operations, providing great service and supporting their team to do the same. They:

• Are charge of the shift, leading their team by example.
• Make fantastic coffee… and matcha… and seasonal drinks… every order is special!
  From bean to cup, they make each customer their coffee, exactly how they like it!
• Provide great service, both in store and through deliveries. With our signature 1-2-1 service style, they ensure customers leave with a personalised experience.
• Keep the customer and back-of-house areas safe, clean, organised and ready for service. Some examples would be cleaning tables or ensuring toilets are kept to the high standards our customers expect.
• Take pride in what they do and always strive for excellence!

To become a Shift Leader, ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.

What you can expect:

• Brilliant training – no coffee experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people - whether that’s your team, the regular customers of your café or your community.
At the same time as giving fantastic service you’ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.

The starter rate for Shift Leaders in this location is £12.76 per hour, increasing to £12.91 with service.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!

At Caffè Nero you really can be you, with us.