Shift Leader

CBRE Global Workplace Solutions (GWS); Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

CBRE Global Workplace Solutions is recruiting a Shift Leader for the City of London site. You will oversee the M&E shift team and act as the primary point of contact for technical service delivery, ensuring work is scheduled and completed within SLA and maintaining CBRE GWS standards.

The role requires supervisory experience in building services, strong health and safety knowledge, and the ability to manage training, handovers, and performance reporting.

Qualifications

• Supervisory experience in a technical maintenance environment.
• Strong knowledge of health and safety and environmental processes.
• Experience in building services maintenance is essential.

Responsibilities

• Manage holiday, sickness cover and HR issues including appraisals for shift staff.
• Work with management to ensure training plans are in place and implemented.
• Maintain the image and professional standing of the CBRE GWS technical team at all times.
• Supervise technical M&E shift team and senior technical representative out of hours.
• Act as point of contact for technical service delivery.
• Plan and manage workload on shift; schedule works to complete PPMs/CMs and reactive orders within SLA; flag concerns to TSM.
• Ensure effective shift handover communication via log book, emails and status board.
• Liaise with other FM Workplace Solutions providers for integrated service; provide timely customer feedback.
• Act as Authorised Person for control of work and responsible for Permit to Work system.
• Carry out electrical switching operations within Change Control Process and authorized limits.
• Lead shift training through scenarios and lessons learnt; use site drawings.
• Ensure compliance with client and CBRE GWS health and safety processes for all work.
• Conduct toolbox talks, workplace assessments and audits as required.
• Adhere to CBRE GWS processes and obtain correct financial approvals.
• Maintain budgetary control over CBRE spend (parts, tools, PPE, etc.).
• Provide weekly workload status reports using Real Suite; submit monthly status to TSM for client report.

Skills

Supervisory experience

Health & safety knowledge

Environmental processes awareness

Education

City and Guilds or equivalent in designated trade

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Shift Leader to join the team located in City of London.

Role Summary & Responsibilities

• Management of holiday, sickness cover requirements and HR issues including completion of appraisals of shift staff.
• Work with management to ensure training plans are in place and implemented.
• Maintain the image, appearance and professional standing of CBRE GWS technical team at all times.
• Supervision of technical M&E shift team and senior technical representative out of hours.
• Act as point of contact for technical service delivery.
• Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's / CM's and reactive work orders within defined SLA's; highlight any concerns to TSM.
• Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board.
• Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card.
• Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed.
• Permit to Work System (all project work to be controlled via CBRE GWS).
• Carry out electrical switching operations on systems within Change Control Process and authorization limits to agreed switching programmes.
• Lead in shift training by scenarios and lessons learnt; knowledge from O&M's I site drawings. Operate critical plant where authorised.
• Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors.
• Carry out toolbox talks, workplace assessments and audits at required frequencies supporting TSM as required.
• Adherence to CBRE GWS business processes and procedures with correct financial approvals.
• Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE).
• Provide a weekly performance report on workload status using maintenance management system (Real Suite);
• Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights.

Experience & Skills Required

• City and Guilds or equivalent qualification in designated trade.
• Extensive previous experience of technical maintenance in a building services environment & previous supervisory experience.
• Good knowledge of Health and Safety and Environmental processes.

- Shift lead, Lead engineer, lead shift