Data Centre Shift Leader

CBRE Group, Inc.; Harlow; On-site; GBP 60,000 - 75,000; Full time

Job summary

CBRE Group, Inc. in the United Kingdom seeks a Data Centre Shift Leader to oversee a critical M&E shift team, coordinate workloads, and ensure high standards of service delivery in live data centre environments.

You will manage handovers, enforce Permit to Work, run toolbox talks, and maintain safety and client SLAs across complex facilities. Strong CMMS/BMS knowledge and electrical discipline are essential.

Qualifications

• HVAP qualification or equivalent essential.
• City & Guilds Electrical Competency Parts 1 & 2 or equivalent.
• Strong building services knowledge for critical environments.
• Experience in managing shift-based M&E operations and SAR/SLAs.
• Proven customer relationship skills and communication at all levels.
• Familiarity with Permit to Work systems and change control.
• Ability to read and interpret technical drawings and processes.
• Experience with CMMS and BMS systems in data centre settings.
• Proficient with Microsoft Office applications and reporting.

Responsibilities

• Manage holiday, sickness cover and HR issues for shift staff.
• Supervise the M&E shift team and out-of-hours staff as senior rep.
• Plan workload on shift; schedule PPMs/CMs to meet SLAs.
• Lead handover communications via logs, email and status board.
• Ensure compliance with health and safety processes and Permit to Work.
• Deliver toolbox talks, site assessments and audits as required.
• Maintain budgets and provide weekly workload/status reports.
• Act as point of contact for client service delivery.

Skills

HVAP

City & Guilds Electrical Competency

Good building services knowledge

Critical Environment Experience

Customer relationship skills

Permit to Work systems

Interpret technical drawings

CMMS experience

BMS systems

Microsoft Office applications

Education

Time served electrical apprenticeship

18th Edition IEE Regulations

Tools

CMMS

BMS

Job description

Job Title: Data Centre Shift Leader Business Sector: Data Centre Solutions - Critical EnvironmentsCOMPANY PROFILECBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.Role Summary & Responsibilities• Management of holiday, sickness cover requirements and HR issues including completion of appraisals of shift staff • Work with management to ensure training plans are in place and implemented • Maintain the image, appearance and professional standing of CBRE GWS technical team at all times • Supervision of technical M&E shift team and senior technical representative out of hours. • Act as point of contact for technical service delivery • Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM’s / CM’s and reactive work orders within defined SLA's; highlight any concerns to TSM • Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board • Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card • Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed. • Permit to Work System (all project work to be controlled via CBRE GWS) • Carry out electrical switching operations on systems within Change Control Process and authorization limits to agreed switching programmes • Lead in shift training by scenarios and lessons learnt; knowledge from O&M's I site drawings. Operate critical plant where authorised • Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors • Carry out toolbox talks, workplace assessments and audits at required frequencies supporting TSM as required • Adherence to CBRE GWS business processes and procedures with correct financial approvals. • Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE) • Provide a weekly performance report on workload status using maintenance management system (Real Suite) • Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlightsExperience & Skills Required:Essential• HVAP • City & Guilds Electrical Competency Parts 1 & 2 or equivalent • Good building services knowledge • Critical Environment Experience • Good Customer relationship skills • Working knowledge of \\\"Permit to work\\\" systems • Understand and interpret technical drawings / processes • Experience of CMMS and BMS systemsDesirable• Time served electrical apprenticeship • Experience of working in Data Centres • HV switching qualification/experience • 18th Edition IEE Regulations • Experience of Microsoft Office applications • ACoPs L8EQUAL OPPORTUNITIESWe are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.