Data Center Shift Leader

CBRE Group, Inc.; Croydon; On-site; GBP 40,000 - 70,000; Full time

Job summary

CBRE Group, Inc. invites applications for a Data Centre Shift Leader to manage on-site M&E operations and shift leadership within a critical environment.

You will coordinate with management to ensure staffing, training, and safety standards are upheld while maintaining a professional CBRE GWS presence. You will lead a shift team, oversee PPMs and reactive work, ensure effective handovers, and monitor workflow against defined SLAs.

Qualifications

• Electrical competency required (City & Guilds Parts 1 & 2) or equivalent.
• Experience in critical environments and data centres.
• Knowledge of permit-to-work systems and safety procedures.
• Ability to read technical drawings and processes.

Responsibilities

• Manage holiday, sickness cover and HR issues including appraisals of shift staff.
• Ensure training plans are in place and implemented.
• Maintain professional image of CBRE GWS technical team.
• Supervise M&E shift team and senior technical rep out of hours.
• Lead on technical service delivery and shift handover communications.
• Plan workload and schedule works to meet PPM/CM and reactive orders within SLA.

Skills

Good building services knowledge

Critical Environment Experience

Customer relationship skills

Permit to work systems

Read and interpret drawings

CMMS and BMS experience

Education

City & Guilds Electrical Competency Parts 1 & 2

Tools

CMMS

BMS

Job description

Job Title: Data Centre Shift Leader

Business Sector: Data Centre Solutions - Critical Environments

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Role Summary & Responsibilities

• Management of holiday, sickness cover requirements and HR issues including completion of appraisals of shift staff
• Work with management to ensure training plans are in place and implemented
• Maintain the image, appearance and professional standing of CBRE GWS technical team at all times
• Supervision of technical M&E shift team and senior technical representative out of hours.
• Act as point of contact for technical service delivery
• Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM’s / CM’s and reactive work orders within defined SLA's; highlight any concerns to TSM
• Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board
• Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card
• Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed.
• Permit to Work System (all project work to be controlled via CBRE GWS)
• Carry out electrical switching operations on systems within Change Control Process and authorization limits to agreed switching programmes
• Lead in shift training by scenarios and lessons learnt; knowledge from O&M's I site drawings. Operate critical plant where authorised
• Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors
• Carry out toolbox talks, workplace assessments and audits at required frequencies supporting TSM as required
• Adherence to CBRE GWS business processes and procedures with correct financial approvals.
• Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE)
• Provide a weekly performance report on workload status using maintenance management system (Real Suite)
• Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights

Experience & Skills Required:

Essential

• City & Guilds Electrical Competency Parts 1 & 2 or equivalent
• Good building services knowledge
• Critical Environment Experience
• Good Customer relationship skills
• Working knowledge of “Permit to work” systems
• Understand and interpret technical drawings / processes
• Experience of CMMS and BMS systems

Desirable

• Time served electrical apprenticeship
• Experience of working in Data Centres
• HV switching qualification/experience
• 18th Edition IEE Regulations
• Experience of Microsoft Office applications
• ACoPs L8

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.