Shift Leader

TN United Kingdom; Cranleigh; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Shift Leader at a beloved café chain, where you'll lead a friendly group dedicated to providing exceptional customer service. With no prior experience required, this role offers brilliant training and the opportunity for personal and professional growth. Enjoy unlimited free handmade drinks, generous discounts on food, and the chance to earn bonuses through our referral scheme. Be part of a supportive community that values fun and camaraderie, making every shift enjoyable. If you're energetic and love engaging with customers, this could be the perfect role for you!

Benefits

Unlimited free handmade drinks

75% off food when on shift

50% off handmade drinks when off shift

40% off everything else

Recommend A Friend Scheme

Length of service recognition

Access to benefits platform with discounts

Incentive for achieving Customer Satisfaction score

Qualifications

• Experience as a Supervisor or Team Leader is ideal but not required.
• Great attitude and energy for customer interaction.

Responsibilities

• Support in running the store and leading the team.
• Deliver excellent customer service and maintain high standards.

Skills

Customer Service

Team Leadership

Communication Skills

Job description

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At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.

Ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.

What you can expect:

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people - whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.

The starter rate for Shift Leaders in this location is £11.49 per hour, increasing to £11.66 with service.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!

At Caffè Nero you really can be you, with us.