Shift Lead & Team Coach – Fast-Paced Pizza Store

Domino's Pizza Group plc; Mansfield; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discount on all pizzas

Pension scheme

Excellent training and career progres

Ongoing management training and suppo

Job summary

Domino’s Pizza Group plc in Mansfield is seeking energetic leaders to manage shifts in our busy store. You will supervise teams, ensure service quality, and keep customers happy during peak periods.

The role requires availability for evenings and every weekend, with a strong focus on organisational and communication skills and a genuine passion for customer service. We offer staff discounts, pension, and comprehensive training and progression.

Qualifications

• Previous supervisory or management experience (hospitality, retail, or food service ideal).
• Genuine passion for customer service and leading a team.
• Strong organisational and communication skills.
• Ability to stay calm under pressure in a fast-paced environment.

Responsibilities

• Availability for evenings and every weekend (required).
• Lead and motivate your team during shifts to deliver excellent service and quality.
• Oversee day-to-day operations, ensuring the store runs smoothly and efficiently.
• Monitor product quality, speed of service, and order accuracy.
• Manage rotas and shift planning to ensure the right people are in the right place at the right time.
• Support and coach team members to develop their skills and confidence.
• Maintain store standards, hygiene, and safety procedures at all times.
• Ensure all deliveries and food storage meet brand and food safety standards.
• Manage customer satisfaction and resolve any in-store issues professionally.
• Work with your Store Manager to drive sales and meet performance targets.
• Ensure compliance with Domino’s brand standards, health & safety, and security policies.
• Support local marketing initiatives and store promotions.

Skills

Supervisory experience

Customer service

Organizational skills

Communication skills

Calm under pressure

Availability weekends

Job description

Domino’s Pizza Group plc in Mansfield is seeking energetic leaders to manage shifts in our busy store. You will supervise teams, ensure service quality, and keep customers happy during peak periods.

The role requires availability for evenings and every weekend, with a strong focus on organisational and communication skills and a genuine passion for customer service. We offer staff discounts, pension, and comprehensive training and progression.