Shift Lead & Team Coach - Coffee, Service & Growth

The Explorer Group; Livingston; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Growth opportunities

Free drinks on shift

Discounted food & drinks

Supportive team environment

Employee Assistance Programme

Partner Recognition Programmes

Job summary

Burton & Speke, a Starbucks franchise, is seeking a Supervisor to lead store operations in Livingston, Scotland. You will supervise beverage and food preparation, coach the team, handle cash and inventory, and ensure exceptional customer service in a welcoming environment.

You will foster a positive, inclusive culture, uphold brand standards, and drive results while promoting growth and development within the team.

Qualifications

• Passion for people and product and exceptional customer service.
• Natural leader with strong communication and interpersonal skills.
• Detail-oriented with a strong work ethic and results focus.
• Flexible and able to multitask in a busy environment.
• Enthusiastic, positive attitude and willingness to coach others.
• Commitment to transparency, dignity, and respect in the workplace.

Responsibilities

• Supervise and coach beverage and food preparation.
• Manage store operations including cash handling and inventory.
• Uphold Starbucks standards and deliver a welcoming customer experience.
• Coach and motivate team members for development and performance.
• Foster a positive, inclusive store culture built on trust and respect.

Skills

Leadership

Communication

Customer service

Attention to detail

Team coaching

Positive attitude

Transparency & respect

Job description

Burton & Speke, a Starbucks franchise, is seeking a Supervisor to lead store operations in Livingston, Scotland. You will supervise beverage and food preparation, coach the team, handle cash and inventory, and ensure exceptional customer service in a welcoming environment.

You will foster a positive, inclusive culture, uphold brand standards, and drive results while promoting growth and development within the team.