Shift Lead – Marks & Spencers

Ripon Bid Ltd.; United Kingdom; À distance; GBP 21 000 - 25 000; Plein temps

Résumé du poste

M&S in the United Kingdom is seeking a Shift Lead to help run the store during key trading hours, delivering great service while guiding the team on the shop floor. You’ll balance hands-on duties with leadership, serving customers, stocking shelves and using store systems to keep operations moving smoothly.

The role demands energy, reliability and the ability to respond quickly to changing demand. Week 1/Week 2 notes mention flexible shifts and early starts; under-18s are not eligible per health

Qualifications

• Experience leading a retail floor.
• Able to adapt during busy periods.
• Comfort with using store systems and tills.

Responsabilités

• Lead the shop floor during key trading hours.
• Serve customers and maintain high standards.
• Coordinate tasks and allocate resources.
• Ensure store is clean, stocked and safe.
• Support team to deliver great results.

Connaissances

Leadership

Customer service

Communication

Teamwork

Description du poste

Join M&S as a Shift Lead where you’ll play a vital role in delivering great service while supporting the smooth running of the store during key trading and operational hours.

This isn’t just a retail job, it’s a role for people who love pace, take pride in getting things done, and are ready to step up and support the team when it matters most. You’ll combine hands-on delivery with leadership responsibility, helping to keep the store moving and ready to trade.

We’re looking for confident, proactive individuals who lead by example, support their colleagues and bring energy to every shift. You’ll be a trusted go-to on the shop floor, helping to coordinate activity and keep standards high.

• At M&S, our customers don’t wait. You’ll be operating in a high-demand environment, stepping in to lead the floor when needed and ensuring customers receive fast, efficient service.
• You’ll lead by doing. Whether it’s serving customers, filling stock or supporting at the tills, you’ll stay hands-on while helping guide the team through busy periods.
• You’ll support the flow of the day. From coordinating tasks to helping allocate resource, you’ll make sure the right things happen at the right time to keep the store ready to trade.
• Efficiency and effectiveness are non-negotiable. You’ll help maintain high standards across the shop floor, ensuring it’s clean, safe, well-stocked and easy to shop.
• You’ll be a role model for the team. Supporting colleagues, sharing best practice and helping create a positive, inclusive environment where everyone can perform at their best.
• Being digitally confident is essential. You’ll use store systems and tools to support operations and help the team deliver great results.
• Flexibility is vital. Retail moves fast and you’ll move faster. From opening and closing tasks to supporting across different areas, you’ll adapt to what the business needs.

This is a role for people who are ready to step up, take ownership and support their team to deliver at their best.

Week 1

Week 2

Work pattern above is a generic and can be discussed more during your interview.

Under 18 disclaimer
This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.