Shift Lead - Food - Ripon Simply Food

Marks and Spencer; Ripon; On-site; GBP 22,000 - 28,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Team Support Manager to lead store floor operations, ensuring fast, friendly service and smooth daily trading. The role blends hands-on leadership with coordinating tasks to keep the store ready to trade.

Ideal candidates will drive high standards on the shop floor, support colleagues with energy, and use store systems to deliver strong results. Flexibility and ownership are essential for success in this fast-paced environment.

Qualifications

• Customer-focused leadership and hands-on team support.
• Ability to lead by example during busy trading hours.

Responsibilities

• Lead the floor during key trading hours and ensure fast, efficient service.
• Serve customers, stock goods and support tills with a hands-on approach.
• Coordinate tasks and allocate resources to keep the store ready to trade.
• Maintain high standards across the shop floor, keeping it clean and well-stocked.
• Be a role model, support colleagues, and foster an inclusive environment.
• Be digitally confident and use store systems and tools to support operations.
• Stay flexible to adapt to opening/closing tasks and cross-area needs.
• Take ownership and support the team to deliver at their best.
• Deliver great service while maintaining real store responsibility.

Skills

Customer service

Leadership

Team coordination

Digital systems

Tools

POS systems

Job description

Summary

Team Support Manager

All the details

Work Pattern

Week 1

Monday: 04:00 - 12:00
Tuesday: 04:00 - 12:00
Wednesday: 08:00 - 17:00
Friday: 14:00 - 22:00
Saturday: 14:00 - 22:00

Week 2

Sunday: 12:00 - 20:00
Tuesday: 08:00 - 17:00
Wednesday: 04:00 - 12:00
Thursday: 04:00 - 12:00
Friday: 04:00 - 12:00

Work pattern above is a generic and can be discussed more during your interview.

Under 18 disclaimer
This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Shift Lead where you'll play a vital role in delivering great service while supporting the smooth running of the store during key trading and operational hours.

This isn't just a retail job, it's a role for people who love pace, take pride in getting things done, and are ready to step up and support the team when it matters most. You'll combine hands-on delivery with leadership responsibility, helping to keep the store moving and ready to trade.

We're looking for confident, proactive individuals who lead by example, support their colleagues and bring energy to every shift. You'll be a trusted go-to on the shop floor, helping to coordinate activity and keep standards high.

• At M&S, our customers don't wait. You'll be operating in a high-demand environment, stepping in to lead the floor when needed and ensuring customers receive fast, efficient service.

• You'll lead by doing. Whether it's serving customers, filling stock or supporting at the tills, you'll stay hands-on while helping guide the team through busy periods.

• You'll support the flow of the day. From coordinating tasks to helping allocate resource, you'll make sure the right things happen at the right time to keep the store ready to trade.

• Efficiency and effectiveness are non-negotiable. You'll help maintain high standards across the shop floor, ensuring it's clean, safe, well-stocked and easy to shop.

• You'll be a role model for the team. Supporting colleagues, sharing best practice and helping create a positive, inclusive environment where everyone can perform at their best.

• Being digitally confident is essential. You'll use store systems and tools to support operations and help the team deliver great results.

• Flexibility is vital. Retail moves fast and you'll move faster. From opening and closing tasks to supporting across different areas, you'll adapt to what the business needs.

This is a role for people who are ready to step up, take ownership and support their team to deliver at their best.

This is where great service meets real responsibility.