Shift Lead - Food - Skipton Simply Food

Marks and Spencer; Skipton; On-site; GBP 25,000 - 34,000; Full time

Job summary

Marks & Spencer is recruiting a Team Manager for Fashion, Home & Beauty. You will lead from the shop floor, raise standards, and inspire a multiskilled team to deliver standout style, sharp service and solid commercial results in a fast-moving store.

You’ll coach, develop and performance-manage with clarity, using data to drive improvements while upholding health, safety and customer-first values. A confident, people-first leader is essential.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor, setting pace and standards.
• Inspire and develop a motivated, multiskilled team to deliver five-star service and strong commercial results.
• Own standards, safety, availability and operational excellence across the department.
• Use data and insight to drive performance and improvements.
• Foster an inclusive culture and coach colleagues through change.

Skills

Retail leadership

Data-driven decisions

People management

Customer service

Change leadership

Digital confidence

Inclusion

Job description

Summary

Team Support Manager

All the details

Work Pattern

Week 1
Monday: 14:00-22:00
Tues 14:00-22:00
Fri 14:00-22:00
Sat 14:00-22:00

Week 2
Sun 12:00-20:00
Tues 14:00-22:00
Thurs 14:00-22:00
Fri 14:00-22:00

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join M&S as a Team Manager in Fashion, Home & Beauty, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we're looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it?