Shift Lead - Food - Douglas Isle of Man

Marks & Spencer Plc; Douglas; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer Plc in the Isle of Man is seeking a Team Support Manager to lead the shop floor during busy trading hours and ensure smooth execution of tasks.

You will coordinate colleagues, manage shifts, drive excellent customer service, and uphold high standards of safety, quality and presentation.

This role focuses on leadership with hands-on delivery, adapting to fast-paced retail demands while supporting teammates to perform at their best.

Qualifications

• Experience in retail leadership and team coordination.
• Excellent customer service and communication skills.
• Ability to manage shifts and lead by example.

Responsibilities

• Lead the shop floor during busy periods and peak trading hours.
• Coordinate tasks and allocate resources to ensure smooth operation.
• Maintain high standards of cleanliness, safety and presentation on the shop floor.
• Support colleagues, delivering fast, friendly service and guiding the team.

Job description

Team Support Manager

Work Pattern

Week 1
Monday 0500-1300
Tuesday 0500-1300
Wednesday 0500-1300
Friday 0500-1300
Saturday 0500-1300

Week 2
Saturday 1500-2300
Monday 1500-2300
Tuesday 1500-2300
Thursday 1500-2300
Friday 1500-2300

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Shift Lead where you'll play a vital role in delivering great service while supporting the smooth running of the store during key trading and operational hours.

This isn't just a retail job, it's a role for people who love pace, take pride in getting things done, and are ready to step up and support the team when it matters most. You'll combine hands-on delivery with leadership responsibility, helping to keep the store moving and ready to trade.

We're looking for confident, proactive individuals who lead by example, support their colleagues and bring energy to every shift. You'll be a trusted go-to on the shop floor, helping to coordinate activity and keep standards high.

• At M&S, our customers don't wait. You'll be operating in a high-demand environment, stepping in to lead the floor when needed and ensuring customers receive fast, efficient service.
• You'll lead by doing. Whether it's serving customers, filling stock or supporting at the tills, you'll stay hands-on while helping guide the team through busy periods.
• You'll support the flow of the day. From coordinating tasks to helping allocate resource, you'll make sure the right things happen at the right time to keep the store ready to trade.
• Efficiency and effectiveness are non-negotiable. You'll help maintain high standards across the shop floor, ensuring it's clean, safe, well-stocked and easy to shop.
• You'll be a role model for the team. Supporting colleagues, sharing best practice and helping create a positive, inclusive environment where everyone can perform at their best.
• Being digitally confident is essential. You'll use store systems and tools to support operations and help the team deliver great results.
• Flexibility is vital. Retail moves fast and you'll move faster. From opening and closing tasks to supporting across different areas, you'll adapt to what the business needs.

This is a role for people who are ready to step up, take ownership and support their team to deliver at their best.

This is where great service meets real responsibility.