Shift Lead - Operations - Cribbs Causeway

Marks & Spencer Plc; West of England; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer Plc is seeking a Shift Lead to help deliver great service and support the smooth running of the store during key trading hours.

You’ll lead by example on the shop floor, stay hands-on while guiding the team through busy periods, coordinate tasks, and ensure high standards of cleanliness, safety and customer service. This role suits people who thrive in pace, take ownership and are ready to step up when it matters.

Qualifications

• Retail awareness and customer service orientation.
• Ability to lead and motivate a team.

Responsibilities

• Lead the floor during busy periods and ensure fast, efficient service.
• Serve customers, restock stock, and support tills.
• Coordinate tasks to keep the store trading and ready.
• Maintain high standards of cleanliness and safety.

Job description

Work Pattern

Week 1

Sunday 06:00-14:00
Monday 06:00-14:00
Wednesday 06:00-14:00
Thursday 06:00-14:00
Friday 06:00-14:00

Week 2

Monday 06:00-14:00
Tuesday 06:00-14:00
Wednesday 06:00-14:00
Friday 06:00-14:00
Saturday 06:00-14:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join M&S as a Shift Lead where you’ll play a vital role in delivering great service while supporting the smooth running of the store during key trading and operational hours.

This isn’t just a retail job, it’s a role for people who love pace, take pride in getting things done, and are ready to step up and support the team when it matters most. You’ll combine hands‑on delivery with leadership responsibility, helping to keep the store moving and ready to trade.

We’re looking for confident, proactive individuals who lead by example, support their colleagues and bring energy to every shift. You’ll be a trusted go‑to on the shop floor, helping to coordinate activity and keep standards high.

• At M&S, our customers don’t wait. You’ll be operating in a high-demand environment, stepping in to lead the floor when needed and ensuring customers receive fast, efficient service.
• You’ll lead by doing. Whether it’s serving customers, filling stock or supporting at the tills, you’ll stay hands‑on while helping guide the team through busy periods.
• You’ll support the flow of the day. From coordinating tasks to helping allocate resource, you’ll make sure the right things happen at the right time to keep the store ready to trade.
• Efficiency and effectiveness are non-negotiable. You’ll help maintain high standards across the shop floor, ensuring it’s clean, safe, well‑stocked and easy to shop.
• You’ll be a role model for the team. Supporting colleagues, sharing best practice and helping create a positive, inclusive environment where everyone can perform at their best.
• Being digitally confident is essential. You’ll use store systems and tools to support operations and help the team deliver great results.
• Flexibility is vital. Retail moves fast and you’ll move faster. From opening and closing tasks to supporting across different areas, you’ll adapt to what the business needs.

This is a role for people who are ready to step up, take ownership and support their team to deliver at their best.

This is where great service meets real responsibility.