Shift Lead - Food - Cheshunt

Marks and Spencer; Cheshunt; On-site; GBP 25,000 - 32,000; Full time

Job summary

Marks & Spencer is seeking a Team Support Manager to lead the fill operation and ensure the store floor is ready to trade. You will coordinate resources to execute daily tasks and support the Colleague Manager when needed.

You will model exceptional customer service, drive productivity, and maintain a clean, safe, and well-presented store while fostering an inclusive team atmosphere and supporting opening and closing routines.

Qualifications

• Must be 18 years of age or older to comply with health and safety legislation.

Responsibilities

• Lead the fill operation to deliver a salesfloor that is ready to trade.
• Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the floor in the absence of the Colleague Manager and coach colleagues on One Best Way to drive productivity.
• Allocate resources effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store.

Job description

Summary

Team Support Manager

All the details

Working Pattern:

Monday 14:00 - 22:00
Tuesday 14:00 - 22:00
Thursday 14:00 - 22:00
Friday 14:00 - 22:00
Saturday 14:00 - 22:00

"Under 18 disclaimer"
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.