Shift Lead - Food - Leamington

Marks and Spencer; Chichester; On-site; GBP 26,000 - 31,000; Full time

Job summary

Marks and Spencer is seeking a Team Support Manager to oversee the fill operation and lead the sales floor when the Colleague Manager is unavailable. You will coordinate resources, coach team members, and ensure efficient customer transactions to support store opening readiness.

This frontline role requires hands-on leadership, strong customer service, and the ability to operate across daily store tasks with teamwork and inclusivity.

Responsibilities

• Lead the fill operation, coordinating resource to serve, sell and fill.
• Be the on-floor leader in the absence of the Colleague Manager.
• Coach colleagues on One Best Way and drive productivity.
• Ensure a quick and smooth payment experience for customers.
• Coordinate daily operational tasks to keep the store ready for opening.
• Maintain a clean, safe and well-presented store environment.
• Support nearby stores if needed for operational continuity.
• Handle opening/closing tasks, cash handling and building security checks.

Job description

Summary

Team Support Manager

All the details

Work Pattern

Monday: 13:00 - 21:00
Tuesday: 13:00 - 21:00
Thursday: 13:00 - 21:00
Friday: 13:00 - 21:00
Saturday: 13:00 - 21:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Purpose of the Shift Lead role

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?