Shift Lead: Drive Guest-First Service & Ops

German Doner Kebab; Huntingdonshire; On-site; GBP 24,000 - 30,000; Full time

Job summary

German Doner Kebab in Huntingdonshire is seeking a proactive Shift Manager to lead daily operations, drive guest satisfaction, and develop a high-performing team. You will ensure adherence to brand standards, manage scheduling, and control costs while delivering excellent service and quality food.

The role emphasizes training, leadership, and creating a safe, engaging environment for both staff and guests, with a focus on maintaining operational excellence and guest-first service.

Qualifications

• Operationally focused on implementing brand standards and policies.
• Consistently deliver industry-leading guest service.
• Experience with previous openings would be ideal but is not essential.
• Ensure restaurant operational requirements by following brand standards, scheduling, and assigning employees.
• Comply with all requirements of Food Safety and Health and Hygiene standards.
• Maintain awareness of market trends in the hospitality industry, understand forthcoming guest initiatives, and monitor what local competitors are doing.
• The guest is first in everything we do!
• Manage stock levels and availability.
• Understand weekly sales information.
• The guest comes first in everything we do
• Maintain operations by coordinating and enforcing personnel policies and procedures per GDK brand standards.
• Provide excellent management guidance to your team, including training, development and leadership.
• Maintain a secure, safe, healthy environment for your team and guests.
• Maintaining performance management and restaurant team member loyalty by coaching, developing and disciplining employees was necessary.
• Provide training to improve all team members and utilise cross-training methods to maintain productivity and create an environment where your team can grow their knowledge.
• Update colleagues on business performance, new initiatives and any issues that will enhance performance.
• The guest is first in everything we do!
• Understand your guest and fully implement guest recovery where necessary.
• Identify current and future guest requirements by establishing rapport with potential and actual guests and training others in a position to understand service requirements.

Responsibilities

• You will control your shift and be expected to deliver revenue and profits by developing your team to provide exceptional guest care and service.
• Controlling costs, brand standards, outstanding food, team building, and providing a unique guest experience will all impact your success.
• Maintain operations by coordinating and enforcing personnel policies and procedures per GDK brand standards.
• Provide training to improve all team members and utilise cross-training methods to maintain productivity and create an environment where your team can grow their knowledge.
• Update colleagues on business performance, new initiatives and any issues that will enhance performance.
• Understand weekly sales information.
• Maintain a secure, safe, healthy environment for your team and guests.

Skills

Guest service excellence

Team leadership

Brand standards compliance

Cost control

Food safety knowledge

Job description

German Doner Kebab in Huntingdonshire is seeking a proactive Shift Manager to lead daily operations, drive guest satisfaction, and develop a high-performing team. You will ensure adherence to brand standards, manage scheduling, and control costs while delivering excellent service and quality food.

The role emphasizes training, leadership, and creating a safe, engaging environment for both staff and guests, with a focus on maintaining operational excellence and guest-first service.