Front of House - Guest Experience Lead

GDK Peterborough; Haddon; On-site; GBP 12,000 - 15,000; Part time

Job summary

German Doner Kebab in the United Kingdom is seeking a Front of House Team Member to join our fast-growing casual dining group. You will work as part of a team to deliver high-quality food, outstanding guest care, and a memorable service experience for every guest.

You will greet guests warmly, take orders, upsell, operate the POS, and ensure orders are packed accurately. A positive attitude and adherence to brand standards are essential, with opportunities to learn across the operation.

Qualifications

• Guest first in everything we do.
• Positive 'can do' attitude.
• Assist guests in choosing meals and drinks and provide additional up-sell information.
• Process guests’ orders through the POS system.
• Deliver orders to the kitchen and assist in preparing and packing food and beverages.
• Ensure that the portion of food being packed or served looks appealing.
• Promote additional food items to complement the guest experience & increase sales.
• Process sales, provide guests with receipts and deliver food.
• Greet EVERY guest genuinely and warmly.
• Answer the telephone and deal with an enquiry.
• Assemble and package orders to the brand standard.
• Keep all guest areas clean, sanitary, and tidy.
• Ensure that all orders are fully complete and ready to be received by the guest.
• Work to Brand standards and deliver exceptional guest service.

Responsibilities

• Deliver orders to the kitchen and assist in packing.
• Greet guests warmly and assist at the counter.
• Maintain clean guest areas and uphold restaurant standards.
• Assist guests in choosing meals and drinks and upsell where appropriate.

Skills

Clear communication

Customer service

Positive attitude

Attentive listening

Adaptability

Menu knowledge

Allergens knowledge

Brand standards

Teamwork

Paperwork handling

Job description

German Doner Kebab in the United Kingdom is seeking a Front of House Team Member to join our fast-growing casual dining group. You will work as part of a team to deliver high-quality food, outstanding guest care, and a memorable service experience for every guest.

You will greet guests warmly, take orders, upsell, operate the POS, and ensure orders are packed accurately. A positive attitude and adherence to brand standards are essential, with opportunities to learn across the operation.