Shift Lead: Customer Experience & Store Ops

Walgreens; Mirbister; On-site; GBP 17,000 - 20,000; Full time

Job summary

Walgreens is seeking a Store Associate in Scotland to support opening and closing duties, handle cash and backroom operations, and deliver a distinctive customer experience. You will assist with returns, refunds, and price changes while maintaining accurate records and supporting inventory management.

The role emphasizes strong English communication and teamwork in a fast-paced retail environment. Ideal candidates have at least one year of leadership or supervisory experience, familiarity with

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and system start-ups.
• Complete product returns, order voids, refunds, and cash drops to the safe with accurate cash register records.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and resolve issues to ensure a positive experience.
• Assist with store operations such as inventory, displays, pricing, and backroom organization.
• Communicate tasks and reports between management and team when leadership is not present.

Skills

Leadership experience

English proficiency

Job description

Walgreens is seeking a Store Associate in Scotland to support opening and closing duties, handle cash and backroom operations, and deliver a distinctive customer experience. You will assist with returns, refunds, and price changes while maintaining accurate records and supporting inventory management.

The role emphasizes strong English communication and teamwork in a fast-paced retail environment. Ideal candidates have at least one year of leadership or supervisory experience, familiarity with