Shift Lead

B&Q Limited; London Borough of Croydon; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Job summary

B&Q Croydon is seeking a Shift Lead to oversee a shift, ensuring a safe shopping and working environment while delivering a great customer and colleague experience. You will be the heartbeat of the store, guiding operations and people with energy each day.

The role is full-time (36.75 hours per week) on a permanent contract at Croydon, with a starting salary of £27,709.50 per annum (inclusive of location allowance) plus pension and 6.6 weeks holiday.

Qualifications

• Customer-focused and prepared to do the right thing for customers.
• Ability to see the store as a whole, not limited to a single area.
• Safety-conscious with an eye for compliance.
• Enjoys interacting with colleagues and working in a team.
• Autonomous, decisive, and resilient to pace.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations run smoothly.
• Deploy colleagues effectively to serve customers across the shift.
• Be the first point of contact for customers and colleagues.
• Keep stores safe at all times.

Skills

Customer focus

Team player

Safety awareness

Autonomy

Energetic presence

Job description

Overview

Shift Lead

Full time, 36.75 Hours per week

Permanent Contract

Full-time equivalent £27,709.50 per annum (Inclusive of £1.07 per hour, store specific location allowance) + Pension + 6.6 Weeks Holiday

B&Q Croydon

This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 11pm

Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they'll love. Join us as a Shift Lead and you'll be a big part of this.

What's the job?

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You're the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It's B&Q's ambition to make every customer count, so you'll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What we need:

Our shift leads are key to running our business through their teams. In this role, we're looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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