Shift Lead

B&Q plc; Coventry; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Award-winning pension

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q plc is seeking a Shift Lead to oversee daily store operations, ensuring a safe and welcoming environment for customers and colleagues. You will manage shift staffing to deliver a great customer experience and act as the first point of contact on the shop floor.

Your role emphasizes safety, teamwork, and fast, autonomous decision-making to keep the store running smoothly and customer needs prioritized.

Qualifications

• Patience with customers and a commitment to doing the right thing.
• Ability to see the wider store picture beyond a single area.
• Safety‑conscious with attention to compliance.
• Enjoys interacting with colleagues and working as a team.
• Brings energy to each day and motivates others.
• Confident to work autonomously and make quick customer decisions.

Responsibilities

• Be the heart of store operations, ensuring processes run smoothly.
• Deploy colleagues effectively to meet customer needs.
• Be the first point of contact for customers and colleagues.
• Keep stores safe at all times.

Skills

Customer focus

Big-picture thinking

Safety consciousness

Teamwork & collaboration

Energetic & motivating

Autonomy in decision-making

Job description

This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 10pm Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Shift Lead and you'll be a big part of this. What's the job? Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You're the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It's B&Q's ambition to make every customer count, so you'll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What we need:

Our shift leads are key to running our business through their teams. In this role, we're looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.
  We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes
• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more