Shift Lead

CBRE Local UK; City Of London; On-site; GBP 32,000 - 52,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a proactive Shift Leader for the City of London site. You will manage shift cover, supervision of M&E technicians and the out-of-hours team, and act as the main contact for service delivery.

Responsibilities include planning workloads, ensuring PPM/CM completion within SLAs, and maintaining a professional team image. You will lead training, enforce health and safety standards, conduct toolbox talks, and ensure compliance with CBRE GWS processes and

Qualifications

• Leadership experience with shift teams in maintenance or facilities
• Strong people management and communication skills
• Knowledge of health and safety processes and compliance

Responsibilities

• Manage holiday, sickness cover and HR issues including appraisals
• Ensure training plans are in place and implemented
• Maintain professional image of CBRE GWS team at all times
• Supervise M&E shift team and senior technical rep out of hours
• Act as point of contact for technical service delivery
• Plan workload on shift to complete PPM/CM and reactive work orders within SLA
• Ensure effective shift handover via logs, email and status board
• Coordinate with other service providers for integrated service delivery
• Act as Authorised Person for control of work for CBRE GWS and contractors
• Manage Permit to Work System and electrical switching within change control
• Lead shift training using scenarios and site drawings
• Ensure adherence to health and safety processes for staff and subcontractors
• Carry out toolbox talks and workplace assessments as required
• Follow CBRE GWS processes including financial approvals
• Monitor budgetary control for parts, tools, training, PPE
• Provide weekly workload reports via Real Suite and monthly status to TSM

Skills

Shift leadership

People management

Communication

Education

City and Guilds or equivalent qualification

Tools

Real Suite

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Shift Leader to join the team located in City of London.

Role Summary & Responsibilities:

• Management of holiday, sickness cover requirements and HR issues including completion of appraisals of shift staff.
• Work with management to ensure training plans are in place and implemented.
• Maintain the image, appearance and professional standing of CBRE GWS technical team at all times.
• Supervision of technical M&E shift team and senior technical representative out of hours.
• Act as point of contact for technical service delivery.
• Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's / CM's and reactive work orders within defined SLA's; highlight any concerns to TSM.
• Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board.
• Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card.
• Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed.
• Permit to Work System (all project work to be controlled via CBRE GWS).
• Carry out electrical switching operations on systems within Change Control Process and authorization limits to agreed switching programmes.
• Lead in shift training by scenarios and lessons learnt; knowledge from O&M's I site drawings. Operate critical plant where authorised.
• Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors.
• Carry out toolbox talks, workplace assessments and audits at required frequencies supporting TSM as required.
• Adherence to CBRE GWS business processes and procedures with correct financial approvals.
• Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE).
• Provide a weekly performance report on workload status using maintenance management system (Real Suite);
• Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights.

Experience & Skills Required:

• City and Guilds or equivalent qualification in designated trade.
• Extensive previous experience of technical maintenance in a building services environment & previous supervisory experience.
• Good knowledge of Health and Safety and Environmental processes.
• - Shift lead, Lead engineer, lead shift