Shift Engineer in Data Center

NTT Limited; City Of London; On-site; GBP 55,000 - 75,000; Full time

Job summary

NTT Ltd. Hemel Hempstead is seeking a Critical Facilities Maintenance Shift Engineer to plan, manage and deliver facilities maintenance services to data centers, ensuring top performance and compliance with safety standards.

You will operate a 12-hour continental shift on site, lead a small team and coordinate with external suppliers to maintain critical services, electrical systems, fire safety and building services across the HH4 site.

Qualifications

• Experience in facilities, operations or engineering in a data centre environment.
• Knowledge of transformers, LV, generators, UPS, electrical distribution and BMS.
• Experience with safe operation and fault finding of complex M&E systems.
• 17th Edition electrical qualification or equivalent is required.
• IOSH - Working Safely certification is desirable.
• Full UK driving licence is essential.

Responsibilities

• Provide planned preventative and reactive maintenance to data center assets.
• Record maintenance activity and update the CMMS with accurate data.
• Manage site permit processes and ensure safe working practices.
• Supervise operational and maintenance activities with internal and external staff.
• Diagnose faults and determine root causes; provide engineering guidance as needed.
• Ensure maintenance actions meet SLAs and report on performance.
• Assist incident investigations and support shift engineering teams.

Skills

LV/HV switching

M&E systems fault-finding

Data centre environments

Electrical distribution

BMS

Fire suppression systems

Problem solving

Communication

Driving license

Education

HND or equivalent in Mechanical/Electrical/Building Services

17th Edition electrical qualification

IOSH - Working Safely

Job description

The Critical Facilities Maintenance Shift Engineer will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers.

As one of the Shift Engineers, you will be working a 12hr continental shift pattern.

This is a full time site based role at our HH4 site in Hemel Hempstead.

What we are looking for

As the Critical Facilities Maintenance Shift Engineer, you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. Provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers.

What will you do?

• Providing a customer focused service and a high standard of planned preventative and reactive maintenance
• Proactively involved in the on-going technical evaluation of all plant and equipment, suggestion of improvements where appropriate
• Accurately recording and reporting of maintenance activity to ensure Key Source System is correctly updated
• Carrying out operational and maintenance activities as directed, ensuring work is executed in a safe and suitable manner
• Working as directed to ensure timely completion of PPM's and reactive work to SLA's
• Identifying faults and accurately diagnosing root causes
• Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers
• Management of site permit process
• Being the High Voltage Authorised Person & all associated duties including Management of Inspection & Testing programme
• Management of Fire Procedures and fire response team
• Oversight of statutory compliance, including water treatment and closed systems
• Responsible for site inspections and audits
• Supervising all operational and maintenance activities, to ensure work is executed in a safe and suitable manner and complies with SLA's
• Assisting with incident management and subsequent investigation to establish root cause
• Supporting the Shift Engineering Teams to ensure correct operation of the critical services of the Data Centers
• Supervising staff, both in-house and external suppliers to deliver a highly focused client service
• Co-ordinating planned and unplanned maintenance activities
• Ensuring the maintenance of accurate plant records, information and reporting systems
• Taking responsibility for ensuring services are delivered in accordance with site and best practice processes and procedures

Previous shift working experience

• Experience in facilities, operations or engineering; in a Data Centre critical environment
• Working knowledge and understanding of engineering operations within Business-Critical Environments
• Creating and developing SOP and EOP documentation and other related/similar processes
• Excellent attention to detail
• Ability to discuss and understand technical problems and resolutions with engineering specialists.
• LV and HV switching experience
• Demonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems)
• 17th Edition certified or similar electrical qualification
• HND or similar in relevant area (Mechanical, Electrical, Building Services)
• IOSH - Working Safely
• Good understanding of Data Centre cooling solutions and building services
• Authorised person LV (HV Preferable)
• Membership/Affiliate of relevant institutes (IET, BIFM, CIBSE etc)
• F-GAS / J11 (an advantage)
• A/C experience would be advantageous
• Commitment to the delivery of excellent customer service
• A calm manner, able to work under pressure
• Good numerical and literacy skills and proficient IT skills
• Excellent organisational skills with the ability to prioritise
• Good analytical/ problem solving skills
• The ability to communicate effectively at all levels with good relationship building skills
• Self-motivated and keen to develop, with a willingness and desire to learn and keen to share knowledge with colleagues
• Full driving license valid for use in the UK
• To undergo full security checks to BS7858:2019 standard

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.