Critical Facilities Maintenance Shift Engineer HH4

NTT Global Data Centers Americas, Inc.; Hemel Hempstead; On-site; GBP 42,000 - 65,000; Full time

Job summary

NTT Global Data Centers is seeking a Critical Facilities Maintenance Shift Engineer to plan, manage, and deliver facilities maintenance across our data centers. The role supports 24/7 operations from the HH4 Hemel Hempstead site, working a 12-hour continental shift pattern to ensure maximum uptime of critical services.

You will lead maintenance activities, supervise internal and external teams, maintain detailed plant records, and drive safety and compliance across LV and HV systems, water

Qualifications

• 17th Edition electrical qualification or higher.
• IOSH Working Safely certification.
• A/C and data centre systems knowledge.

Responsibilities

• Provide customer focused service and maintain high standard of planned and reactive maintenance.
• Record and report maintenance activity for the system.
• Carry out PPM and reactive work to SLA.
• Identify faults and diagnose root causes.
• Manage site permit process.
• Be the LV/HV Authorized Person and manage inspection testing.
• Oversee fire procedures and response teams.
• Ensure compliance with statutory water treatment and closed systems.
• Supervise staff and external suppliers to deliver client service.
• Coordinate planned and unplanned maintenance.
• Keep accurate plant records and reporting systems.
• Contribute to incident investigations to determine root cause.

Skills

HV switching

M&E systems

Customer service

Safety compliance

Documentation

Team leadership

Problem solving

Communication

Authorised person LV

Education

HND in Mechanical/Electrical/Building Services

Tools

IT skills

BMS experience

Data Centre knowledge

Job description

Make an impact at NTT Global Data CentersJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.Your role at a glanceThe Critical Facilities Maintenance Shift Engineer, will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers.As one of the Shift Engineers, you will be working a 12hr continental shift pattern.This is a full time site based role at our HH4 site in Hemel Hempstead.What we are looking forAs the Critical Facilities Maintenance Shift Engineer, you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. Provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers.As one of the Shift Engineers working a 12hr continental shift pattern over a 24/7 rota, you will have the following duties:What will you do?Providing a customer focused service and a high standard of planned preventative and reactive maintenanceProactively involved in the on-going technical evaluation of all plant and equipment, suggestion of improvements where appropriateAccurately recording and reporting of maintenance activity to ensure Key Source System is correctly updatedCarrying out operational and maintenance activities as directed, ensuring work is executed in a safe and suitable mannerWorking as directed to ensure timely completion of PPM’s and reactive work to SLA’sIdentifying faults and accurately diagnosing root causesMonitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data CentersManagement of site permit processBeing the High Voltage Authorised Person & all associated duties including Management of Inspection & Testing programmeManagement of Fire Procedures and fire response teamOversight of statutory compliance, including water treatment and closed systemsResponsible for site inspections and auditsSupervising all operational and maintenance activities, to ensure work is executed in a safe and suitable manner and complies with SLA’sAssisting with incident management and subsequent investigation to establish root causeSupporting the Shift Engineering Teams to ensure correct operation of the critical services of the Data CentersSupervising staff, both in-house and external suppliers to deliver a highly focused client serviceCo-ordinating planned and unplanned maintenance activitiesEnsuring the maintenance of accurate plant records, information and reporting systemsTaking responsibility for ensuring services are delivered in accordance with site and best practice processes and proceduresWhat are we looking for?Previous shift working experienceExperience in facilities, operations or engineering; in a Data Centre critical environmentWorking knowledge and understanding of engineering operations within Business-Critical EnvironmentsCreating and developing SOP and EOP documentation and other related/similar processesExcellent attention to detailAbility to discuss and understand technical problems and resolutions with engineering specialists.LV and HV switching experienceDemonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems)17th Edition certified or similar electrical qualificationHND or similar in relevant area (Mechanical, Electrical, Building Services)IOSH – Working SafelyGood understanding of Data Centre cooling solutions and building servicesAuthorised person LV (HV Preferable)Membership/Affiliate of relevant institutes (IET, BIFM, CIBSE etc)F-GAS / J11 (an advantage)A/C experience would be advantageousCommitment to the delivery of excellent customer serviceA calm manner, able to work under pressureGood numerical and literacy skills and proficient IT skillsExcellent organisational skills with the ability to prioritiseGood analytical/ problem solving skillsThe ability to communicate effectively at all levels with good relationship building skillsSelf-motivated and keen to develop, with a willingness and desire to learn and keen to share knowledge with colleaguesFull driving license valid for use in the UKTo undergo full security checks to BS7858:2019 standardWho we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.