Shift Engineer

The Ampersand Hotel; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

Vintry & Mercer Hotel in London’s City (EC4V 2AU) seeks a Shift Engineer to join the Maintenance team. You will handle maintenance requests, monitor the BMS, and perform regular checks to ensure safe operation and guest comfort.

The role requires previous Shift Engineer experience, strong communication, and the ability to work in a team or on your own initiative. Coverage at the sister hotel may be required during holidays or sickness.

Qualifications

• Previous experience as a Shift Engineer or Maintenance Assistant in a 4/5* environment is ideal.
• Excellent communication skills (verbal & written).
• Able to work within a team and on own initiative (a self-starter).

Responsibilities

• Address maintenance requests promptly and professionally.
• Read and action issues from the night duty manager report.
• Monitor BMS system (alarms, temperature, schedules).
• Carry out daily/weekly/monthly checks.
• Collaborate with Housekeeping or Duty Manager to relocate guests if needed within 2 hours.
• Handle requests in the Maintenance Logbook or escalate to Chief Engineer.
• Prioritise maintenance requests to ensure guest satisfaction.
• Assist or supervise contractors during maintenance or repair work.

Skills

Shift Engineer experience

Communication skills

Teamwork

Job description

We are looking for a talented individual to join us in the capacity of Shift Engineer to be part of our dynamic and friendly Maintenance team at Vintry & Mercer Hotel located in The City (EC4V 2AU).

ABOUT THE ROLE

Your role as Shift Engineer will come with the following responsibilities:

• Address maintenance requests promptly and professionally in a timely manner, serving as the initial point of contact for maintenance-related issues.
• Read and action any issues from the night duty manager report.
• Monitor BMS system (active alarms, temperature, adjusting time schedules)
• Building checks internal (public area check list, lights, signs, all corridors, bathroom, carpets) & External (emergency staircase lights, grounds, walkways, car parks).
• Carry out Daily/Weekly/Monthly checks.
• Collaborate with Housekeeping or Duty Manager to relocate guests if a problem cannot be resolved within 2 hours or as per the situation.
• Swiftly handle work requests in the Housekeeping/Maintenance Logbook, either by taking necessary action or escalating to the Chief Engineer when appropriate.
• Prioritise and respond promptly to maintenance requests from all departments, with a focus on ensuring guest satisfaction.
• Maintain a cost-effective approach to all repair and maintenance work.
• Execute assigned preventive maintenance tasks according to the schedule.
• Monitor and operate all equipment and systems to ensure optimal and safe performance.
• Ensure the proper functioning of all life and safety systems, seeking approval from the Chief Engineer for any necessary isolations.
• Immediately report and address any hazardous operating conditions.
• Assist or supervise contractors during maintenance or repair work on equipment and facilities.
• Provide coverage at the sister hotel (The Ampersand Hotel) during periods of staff holiday or sickness, as required.
• Follow all directives from any level of Hotel Management to ensure smooth operations.

The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.

Functional Skills, Knowledge and Experience

• Previous experience as a Shift Engineer or Maintenance Assistant gained in a 4/5* environment is ideal
• Excellent communication skills (verbal & written)
• Able to work within a team and on own initiative (A Self Starter)

To possess the ability to communicate with guests and colleagues in order to project a positive image of the hotel at all times. The ability to maintain hotel standards of work under pressure.

A LITTLE ABOUT US

VINTRY & MERCER (EST. 2019)

Vintry & Mercer is set in London’s Vintry Ward, among the livery halls, guilds and narrow streets that line the banks of the Thames.
This is where past and present intersects, where the long traditions of the trade and commerce come to life in the contemporary style of the hotel’s 92 bespoke rooms and suites.
The dynamism between old and new plays out again and again – in the hotel’s two restaurants, or the barrel-aged cocktails from the speakeasy bar, in the old traveller maps decorating walls, or the modern chandelier by Moooi.
It’s a hotel in the heart of the City, alive with the bustle of commerce and conversation that reflect its first-class location at the centre of the turning world.

If you feel you have what it takes to be a part of our unique team, have a passion for going that extra mile and have exceptional experience, then we would love to hear from you!

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.