Sheltered Housing Resident Services Specialist

Reed Specialist Recruitment; Devon and Torbay; On-site; GBP 46,000 - 60,000; Part time

Job summary

The Housing Customer Service Officer role for Reed Specialist Recruitment supports sheltered housing across Brixton, Islington and Southwark. This front-facing position requires travel between sites and is fully site-based on a temporary contract.

You will handle resident enquiries, log service requests, process payments, and assist with meetings and events while maintaining records in housing systems.

Qualifications

• Experience in customer service, housing, sheltered housing, or a similar environment.
• Strong communication and interpersonal skills.
• Good administrative and organisational abilities.
• Experience handling enquiries and resolving customer issues.
• Confident using IT systems and maintaining accurate records.
• Ability to travel between sites and manage a varied workload.

Responsibilities

• Deliver excellent customer service and respond to resident enquiries professionally and efficiently.
• Provide cover across sheltered housing schemes when required.
• Log service requests and maintain accurate records on housing management systems.
• Process payments for facilities, parking, fobs, and guest accommodation.
• Handle correspondence, complaints, and resident communications.
• Carry out property and guest flat viewings when required.
• Manage keys and access fobs, ensuring accurate records are maintained.
• Support resident meetings, events, surveys, and engagement activities.
• Undertake general administrative duties including filing, minute-taking, and maintaining records.

Skills

Customer service

Housing experience

Sheltered housing

Interpersonal skills

IT systems literacy

Organisational skills

Job description

The Housing Customer Service Officer role for Reed Specialist Recruitment supports sheltered housing across Brixton, Islington and Southwark. This front-facing position requires travel between sites and is fully site-based on a temporary contract.

You will handle resident enquiries, log service requests, process payments, and assist with meetings and events while maintaining records in housing systems.