Sheltered Housing Officer

Ealing Council; Ealing; On-site; GBP 28,000 - 35,000; Full time

Job summary

Ealing Council is recruiting two Sheltered Housing Officers on a full-time basis (35 hours per week, Monday to Friday 9am–5pm) for our Sheltered Housing Service. You will build trusted relationships with tenants, identify support needs, and coordinate with internal teams and external agencies to provide tailored support.

You will deliver practical help and advice, contribute to safeguarding, and help residents access needed services to thrive in their homes and communities.

Qualifications

• Right to work in the UK - evidence to be requested at interview
• Experience in housing or transferable skills from other roles are welcome
• Ability to deliver services compassionately, prioritise tenants' needs and maintain professional boundaries

Responsibilities

• Build trusted relationships with tenants and identify support needs through proactive visits
• Coordinate tailored support with internal teams and external agencies
• Provide practical help and advice, contribute to safeguarding, and ensure residents can access needed services
• Promote independence and not dependence while upholding safeguarding standards

Job description

Sheltered Housing Officer x2

Job Summary:

Ealing Council have an exciting new opportunity for a Sheltered Housing Officer available on a full-time basis (Monday to Friday – 9am to 5pm 35 Hours per week) in our Sheltered Housing Service.

Are you an experienced housing professional with a desire to help and support vulnerable and elderly tenants or are you currently working in a non-housing role, but have transferrable skills that you think would be beneficial to the Sheltered Housing service?

Whilst experience of working with older people/vulnerable adults is always beneficial, it is not an explicit requirement for the post.

In line with LB Ealing ethos of allowing staff to develop their careers, we in the Sheltered Team ae looking for staff members who have worked with a diverse clientele who are passionate in delivering a quality service and who embrace change.

The person should be able to demonstrate that they have transferable skills (or are willing to learn these on the job) and most importantly can deliver a service compassionately, putting the needs of the tenants first whilst respecting professional boundaries (promoting independence and not dependence).

In this rewarding role, you will build trusted relationships with tenants, identify support needs through proactive visits, and work in partnership with internal teams and external agencies to coordinate tailored support. . You will provide practical help and advice, contribute to safeguarding, and make sure residents can access the services they need to thrive in their homes and communities.

Equality and Inclusion:

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.

It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.

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Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults.

We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.

Please note all applications will be determined on merit.

Closing date for applications: Sunday 4th October 2026 23:59