SHELTERED HOUSING OFFICER

London Borough of Newham; Plaistow; On-site; GBP 37,000 - 38,000; Full time

Job summary

London Borough of Newham is seeking a Sheltered Housing Officer to support older and vulnerable residents and help them live independently across six sheltered housing schemes. The role requires regular weekend working (at least twice per month), the ability to use computer-based systems, and maintaining up-to-date support plans; a Basic Adults DBS check is required.

Experience in sheltered housing is desirable, and candidates should communicate effectively with residents, staff and external

Qualifications

• Experience in sheltered housing is desirable.
• Experience with or caring for vulnerable older people.
• Ability to communicate with residents, staff and external agencies.
• Ability to use computer-based systems daily and maintain up-to-date support plans.

Responsibilities

• Provide support to enable residents to live independently.
• Work across six sheltered housing schemes.
• Cover weekend shifts (at least twice per month).
• Prepare and maintain up-to-date support plans.
• Utilise computer-based systems daily.

Skills

Communication with residents

Stakeholder communication

Teamwork

Tools

Computer systems

Job description

Sheltered Housing Officer

£36,693 - £37,794 per annum

We currently have 1 permanent vacancy.

Newham has 6 Sheltered Housing schemes, which are managed by a small team of officers within the Independent Living service in Housing, who provide support and assistance to enable our older and vulnerable residents to live independently. You will be working in a pressured, demanding but rewarding environment and you will need to ensure that the highest standards are maintained. The role will involve regular weekend working (at least twice per month). You will be required to regularly work from any of the 6 schemes and cover any leave requirements.

Experience of working in a sheltered housing environment is desirable, whilst experience of working with or caring for vulnerable older people and those living with a long term condition or a disability is essential. The successful candidates will have the skills and ability to communicate with a wide range of stakeholders including residents, staff and external agencies. You will use various computer-based systems daily and will be required to prepare and maintain up to date support plans and other relevant documents for our residents.

All successful candidates will be required to undertake an Basic Adults DBS check.

Closing date 2nd October 2026

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.