SharePoint & Microsoft 365 Support Engineer

Llywodraeth Cymru / Welsh Government; Wales; On-site; GBP 32,000 - 52,000; Full time

Job summary

The Welsh Government is seeking an Application Support Engineer (SharePoint) to ensure reliable operation and support of SharePoint Online and Microsoft 365 services across the organisation. You will provide hands-on technical guidance to business users, manage day-to-day service activities, and collaborate with IT colleagues and stakeholders to drive continuous improvement and secure, performant services.

Experience in incident management, change control and user training is desirable.

Qualifications

• Customer-focused with a commitment to delivering reliable, responsive services.
• Proactive team player eager to learn, solve problems and improve user experience.
• Clear and confident communicators who can support a wide range of users.

Responsibilities

• Ensure reliable operation, configuration and support of SharePoint Online and Microsoft 365 services.
• Provide hands-on technical guidance to business users.
• Manage day-to-day service activities and support change and continuous improvement.
• Act as the key interface between technical teams and business stakeholders.

Job description

The Welsh Government is seeking an Application Support Engineer (SharePoint) to ensure reliable operation and support of SharePoint Online and Microsoft 365 services across the organisation. You will provide hands-on technical guidance to business users, manage day-to-day service activities, and collaborate with IT colleagues and stakeholders to drive continuous improvement and secure, performant services.

Experience in incident management, change control and user training is desirable.