Application Support Engineer - Microsoft 365

Adria Solutions Ltd; Manchester; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave + public holidays

Private medical insurance

Dental insurance

Life assurance

Birthday off

Job summary

Adria Solutions Ltd in Manchester is seeking an experienced Application Support Engineer to deliver expert-level support for Microsoft 365 services, with a focus on Entra ID, SharePoint and PowerShell automation.

You will manage onboarding, troubleshoot issues, automate routine tasks, and document configurations while communicating clearly with clients and internal teams.

The role requires strong problem-solving, the ability to handle multiple projects, and the confidence to lead client meetings.

Qualifications

• Experience with Microsoft 365 services including Entra ID and SharePoint.
• Strong client service orientation and communication skills.
• Ability to manage multiple projects and meet tight deadlines.
• Self-starter with proactive, hands-on approach.

Responsibilities

• Assist with onboarding and implementation for new clients and environments.
• Provide 1st- and 2nd-line technical support and escalate as needed.
• Automate routine tasks and improve operational efficiency.
• Maintain internal knowledge bases and document tenancy configurations.

Skills

Microsoft 365

SharePoint

PowerShell

Client communication

Project management

Tools

PowerShell

Job description

Application Support Engineer

We are seeking a highly organised and detail-oriented Application Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services particularly Entra ID, SharePoint, and PowerShell scripting.

The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish.

Key Responsibilities 1. Customer Onboarding & Implementation

• Support initial setup of client environments, including user accounts and site configurations.
• Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations).
• Act as liaison between clients and development teams to elevate and resolve issues.
• Advise on Microsoft 365 tenancy best practices.
• Assist with data import into SharePoint, resolving any issues that arise.
• Execute PowerShell scripts for bulk changes across customer environments.

2. Technical Support & Automation

• Serve as an internal escalation point for 1st Line Support queries.
• Collaborate with the Support team on resolving complex Microsoft 365-related issues.
• Automate routine or repetitive tasks to improve operational efficiency.

3. Documentation & Knowledge Management

• Maintain internal knowledge bases and troubleshooting documentation.
• Ensure accurate recording of client tenancy configurations and technical notes.

Key Requirements

• Strong client service orientation and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Proven ability to perform under pressure in a fast-paced environment.
• Self-starter with a proactive, hands-on approach to tasks.
• Experience managing multiple concurrent projects to tight deadlines.
• Excellent written and verbal communication skills.
• Confident in leading meetings and presenting solutions to clients.
• Solid analytical and troubleshooting skills.

Essential Experience

• Microsoft SharePoint Advanced understanding of site configurations and permission management.
• Microsoft Entra ID Experience with identity and access management and tenant setup.
• PowerShell Proficient in scripting and task automation.

Desirable Knowledge

• Microsoft Exchange Online
• Microsoft Purview
• Microsoft Teams
• Microsoft Copilot

Benefits

• 25 days annual leave + public holidays + your birthday off
• Professional development opportunities
• Private medical insurance
• Dental insurance
• Life assurance
• 3 days office based - Manchester City Centre Office

Application Support Engineer - Manchester - Microsoft 365 services particularly Entra ID, SharePoint, and PowerShell scripting.