Shared Ownership Coordinator | Hybrid Role | Customer Focus

Pinnacle Group Limited; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Pinnacle Group Limited is seeking an experienced Shared Ownership Coordinator to provide a high level of customer-focused service for shared ownership customers in London. You will manage enquiries, guide staircasing and resales, and liaise with solicitors while maintaining accurate records and supporting compliant leasehold processes.

The role sits within our Homes Division, and you will work in a hybrid pattern with standard Monday–Friday hours, collaborating with internal teams and external

Qualifications

• Experience in shared ownership, leasehold, or housing-related roles.
• Strong understanding of shared ownership transactions, including resales and staircasing.
• Excellent customer service and communication skills.
• Strong organisational skills with ability to manage multiple cases.
• High attention to detail and accuracy.

Responsibilities

• Act as a key point of contact for shared owners, managing enquiries in a timely and professional manner.
• Progress shared ownership transactions including resales, staircasing, transfer of equity, remortgages and lease extensions from enquiry through to completion.
• Prepare and issue memorandums of sale and support the onboarding of new purchasers.
• Respond to lease-related and legal enquiries, reviewing documentation where required.
• Maintain accurate records of transactions and enquiries, updating internal systems and trackers to support reporting and KPI monitoring.
• Act as a key point of contact for clients, providing updates on transactions, performance, and service delivery, and ensuring client expectations and KPIs are met.
• Work closely with appointed sales agents, solicitors, financial advisors, internal teams and external partners to ensure seamless progression of cases.
• Support wider shared ownership administration, including document control and process improvements.
• Contribute to compliance activities, mobilisation work, and continuous improvement initiatives across the portfolio.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Job description

Pinnacle Group Limited is seeking an experienced Shared Ownership Coordinator to provide a high level of customer-focused service for shared ownership customers in London. You will manage enquiries, guide staircasing and resales, and liaise with solicitors while maintaining accurate records and supporting compliant leasehold processes.

The role sits within our Homes Division, and you will work in a hybrid pattern with standard Monday–Friday hours, collaborating with internal teams and external