Shared Lives Workforce Coordinator

Essex County Council; Chelmsford; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

DBS check support

Job summary

Essex Shared Lives is recruiting a Workforce Coordinator to support growth, sustainability and quality of the Shared Lives service. You will coordinate admin, data, training and compliance, working with Managers, Hosts and partner organisations to deliver accurate performance information and service development.

Based in Chelmsford, the role involves stakeholder engagement, data management, and promoting digital ways of working with Nourish, ensuring recording aligns with CQC and Shared Lives

Qualifications

• Educated to RQF Level 3 (A Level) or equivalent experience.
• Experience in health, social care, recruitment, housing or related environment.
• Experience coordinating multiple workstreams and managing competing priorities.
• Strong administrative and organisational skills with excellent attention to detail.
• Experience maintaining accurate records and producing reports to support operational and performance requirements.
• Excellent IT skills, including Microsoft Office applications and database management systems.
• Experience using spreadsheets and analysing data to produce performance information.
• Ability to build and maintain positive working relationships with a wide range of stakeholders.
• Excellent written and verbal communication skills.
• Ability to work independently, use initiative and take a proactive approach to problem solving.
• Experience supporting compliance, quality assurance or service administration activities.

Responsibilities

• Act as a key point of contact for Shared Lives enquiries from Hosts, professionals, adults, families and partner agencies.
• Lead on customer communications and support the management of the Shared Lives service inbox.
• Maintain accurate records and data relating to Shared Lives Hosts, placements, referrals, compliance requirements and service activity.
• Support the maintenance of CQC and Shared Lives Plus compliance records and audit requirements.
• Support the development and delivery of training for staff and Hosts in the effective use of Nourish.
• Monitor and track host compliance requirements, including DBS renewals, training completion, insurance documentation, health and safety records and other regulatory requirements.
• Develop, maintain and report on service KPIs, service activity, recruitment activity, compliance performance and workforce data.
• Produce regular management reports and other performance information required by the service.
• Undertake data analysis and provide timely, accurate information to support service planning, decision-making and quality assurance activities.
• Coordinate recruitment communications and compliance tracking relating to prospective Shared Lives Hosts.
• Research and support recruitment opportunities to promote and strengthen the Shared Lives Host workforce.
• Organise and coordinate meetings, reviews, appointments, forums and engagement activities.
• Coordinate virtual events, workshops and guest speaker sessions for Hosts and stakeholders.
• Produce newsletters, presentations and communication materials for internal and external audiences.
• Maintain records relating to compliments, complaints and Local Government Ombudsman enquiries where required.
• Explore and support the implementation of technological innovations that improve service effectiveness, efficiency and user experience.

Skills

Administrative skills

Attention to detail

IT skills

Microsoft Office

Data analysis

Record keeping

Stakeholder management

Communication

Independent working

Coordination

Education

RQF Level 3 / A Level or equivalent

Tools

Nourish care management system

Mosaic

Job description

Essex Shared Lives is recruiting a Workforce Coordinator to support growth, sustainability and quality of the Shared Lives service. You will coordinate admin, data, training and compliance, working with Managers, Hosts and partner organisations to deliver accurate performance information and service development.

Based in Chelmsford, the role involves stakeholder engagement, data management, and promoting digital ways of working with Nourish, ensuring recording aligns with CQC and Shared Lives